We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Agents

Landslide Media Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUD. An attempt was made today by dswrg.com DBA of Landslide Media Group to charge my *********** credit card for $45.25 today. I did not authorize this charge, I have my credit card in my possession. This was a fraudulent charge. At no time have I subscribed with this company or through this company. They gained access to my credit card info via the internet. The charge was declined & submitted to Cap One fraud ***** FRAUD.

    Business Response

    Date: 01/25/2024

    Dear *****************************, 

    Thank you for reaching out. 

    Your credit card ending in ************************************** our system.

    Best regards, 

    Landslide Media Group, Inc.

  • Initial Complaint

    Date:01/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was charged $45.25. I have no idea what this is for or why my account was charged this amount. I would like my money refunded at once!

    Business Response

    Date: 01/16/2024

    Good day *******, 

    Your membership #******** has been cancelled. We have issued a full refunded to your card ending in 7488. 

    Regards, 

    Landslide Media Group, Inc. / dswrg.com

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You took money from my account for no reason, *** never even heard of you before, I want my money back in my account

    Business Response

    Date: 01/31/2023

    Dear ***************************,
     
    Your member #******** has been cancelled and you will not receive any further charges to your account regarding this membership.

    Your account has been refunded in the amount of USD 45.25.  Please allow 5 - 10 business days for the funds to reach your financial institution.
     
    Thank you,
     
    LANDSLIDE MEDIA GROUP
     
    CUSTOMER SERVICE:
    Self Service:     **********************************
    Email:    **********************************
    Toll Free in US/******:    **************

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 6th I received a msg stating my debit card had been charged $2.42 cents. No big deal, except I had recently lost my job and am watchful of spending. I did not recognize the charge nor the company Dswrg.com so went online to look them up...not a drop of useful info. Just that they are an organization out of *******. Right then I knew something was off. I chatted with an agent on the aforementioned website who promptly issued a refund. When I asked what the charge was for the representative said they did not have access to that info. What? How does a company charge my card for God knows what ($2.42 can't buy a candy bar these days) and then can't even tell me what it was I was charged for. I am not looking for a payout or even an apology but this blatant game of "oh I took your money but you caught me so have it back, no harm done" is a serious problem. Most people wouldn't even bother. I think that is why this company shows revenue of 1-5 million dollars doing exactly what they did to me. But I called them on it. Now, they look like good guys for refunding me. Beware of this scam. A single charge of $2.42 makes no money....but a couple million charges, big bucks if the card holder brushes it off.

    Business Response

    Date: 11/10/2022

    As an online merchant we offer many different levels of access to the content provided through our multiple offerings. While not all customers are satisfied with our product, we ensure they have a pleasurable experience upon entry and exit. Our customer service agents are trained to handle our customers in a professional manner. Due to the protection of customer data, they do not have access to the level of activity or purchases on our program. This would account for the inability for an explanation of exact product details. Our **************** is offered 7/24/365 via chat at https://dswrg.com, phone at ************  and email ********************************** in order to facilitate any request.

Landslide Media Group, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.