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Business Profile

Tax Attorney

Craig Donoff, P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Attorney.

Complaints

This profile includes complaints for Craig Donoff, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This firm was my mom's estate planner . Mom is deceased I was never informed of any of these charges when they occurred . I only received this joke of a bill after I was told my **** dollar retainer was spent when I asked for a refund and accounting. It took a month to receive this. 6/20 charged for making an appointment.6/21 I have no record of an email. I asked for proof. 6/22 a boiler plate piece of paper. I was told that his PL worked very hard and she billed 300 an hour . I was charged at 500 an hour AND I am sure that the PL wasn't billing at that price 20 years ago when the document was probably typed 6/29 email was informing him what he requested and telling him I wouldn't need his service. 9/5 attorney ******* was a referral . I asked for this email exchange but didn't receive it . 9/12 I never asked him for DPA I already had one from a different attorney . There was no preparation of MPA or LWaT . Both already existed. 10/11/23 . He sent me an unsolicited Email and I sent him back an Email telling him I didn't need his services anymore . Summing up 125 for making an appointment . 125 for an email I didn't send . 125 for a boiler plate piece of paper. 125 for telling him I wouldn't need him. 250 for a referral. 200 for mysterious document preparation. Finally 250 for firing him. This bill was made up after the fact. He had the audacity to add 500 dollars in extra charges .The meeting with my mom was a catastrophe as well .I was advised by ******* not to be there so no undue influence. I got a call 5 mins after I left telling me that I needed to come back . He wouldn't talk to my mom for fear of being sued. Then he handed me the same boiler plate paper and told me to get her evaluated . He kept me there for the hour but told me I wouldn't be charged . That changed when I fired him. He will deny it .The firm held my mom's documents hostage until I made a probate appointment. I didnt. I got the documents when I called them out on it

      Customer Answer

      Date: 01/04/2024

      Thank you . Happy new year . I appreciate the response  .   

        I do not have a retainer agreement . I know that is kind of stupid but it was never offered nor did I receive any communication notifying me of money being used against the retainer . I have been asking for my file and an explanation of charges relentlessly but these guys are just ignoring me . Therein lies the problem . I suppose I could dig up an old bank statement that has the charge but I am not sure if it would list the payee . This is why I need help . These guys feed on the elderly and later, their next of kin .  I was not thinking clearly as I knew my mom did not have long to live . That's what they count on . About 10 minutes after I left the office I said to myself it was really stupid to leave a retainer . I am not one that usually gets scammed . If they got me for a few hundred bucks lord only knows how much they are getting from people who might not be as sharp as they once were . They purposely made up charges for an extra 500 just to be able to say that I haven't paid my bill in its entirety so they can withhold my files . The bill is mostly bogus . I am open to any ideas you might have as to how to deal with this

      Thanks again

      ********************* . 

      Customer Answer

      Date: 01/09/2024

      Here is my signed consent.  Thank you for your help.

       

      *********************

      Business Response

      Date: 02/09/2024

      The complaint filed by ************** is false and misleading and lacks a coherent sequence of events. Legal services were provided to him and a reasonable fee was charged. Although he purportedly signed a release/authorization/disclosure form, there is no attestation clause and it appears to be related to medical records as the content of the form and signature line conflict. In that connection, we are not permitted to respond as we would wish due to ethical concerns and the fact litigation may arise in this matter. In closing, the online review is neither fair nor accurate.  

    Craig Donoff, P.A. is NOT a BBB Accredited Business.

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