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Business Profile

Air Conditioning Contractors

Grande Aire Bonita Springs
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Leisure Temp LT800 pool heater (made by AquaCal) was not working on 3/17/24 so I called AquaCal and was referred to Haines A/C as an authorized repair service. Haines sent out a two man crew who told me that the compressor was bad and that it needed to be replaced. I advised them that I still had the parts warranty on the compressor so the main tech (W/M) told me he would call AquaCal to verify. He returned 15 minutes later and told me the replacement cost to replace the compressor would be $2,898. I subsequently had another authorized repair service come out and he replaced two capacitors under warranty for $145.00 and the heater returned to working properly. I spoke to manager last week asking for full refund and have never heard back.

    Business Response

    Date: 04/24/2024

    My apologize for the delay, I missed the pervious email.  I had a chance to look at the attachments and I agree with **************.  We will be refunding his credit card that was ran at time of service. He should be expecting the credit back within a couple of days.

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