Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two contract entered on 8/1/2023 and 8/23/2023 for the purchase and installation of vertical blinds followed by parts receipt and installation later. Another purchase of about $100 for the piece to cover the top rail was made because the vendor did not explain that this was extra. On or about May 10 the vertical slat operating mechanism began failing and is becoming progressively worse. On 5/24/2024 Shine-A-Blind confirmed that the sprockets were breaking. But, claimed it was due to misoperation. I pointed out that I was the only one to operate the blinds so it was not misoperation. Shine attempted to extort me into paying them for the part and "extensive" labor to replace the sprocket. I demanded that it be a warranty repair. Then, Shine called the factory and Shine relayed to me that it would be covered but the entire top rail would have to be sent which would the extensive cost of Shine's labor. I asked why Shine couldn't just replace the gear and Shine stated that they would do it under a nonwarranty repair and I would have to again pay their labor.I stated that I relied on Shine's expertise in the purchase and the unit should not break from normal operation. For example, my other blinds have lasted over 12 years without this kind of problem. Yet, Shine would not honor my demand for warranty after the unit failed within 9 months. Shine's tech told me he does not work for free.I note that the contract on the back states an express warranty for Shine-A-Blind ************** so I claim my rights under the warranty for fitness. A new blind should be able to operate.

  Business Response

  Date: 06/13/2024

  Shine a Blind.
  I had informed the client, The manufacturer of his vertical blind track system does offer a warranty. However, they do not cover any labor costs, or in home visits that are involved in the removal, repair or reinstallation of his product. The warranty covers the part that needs to be replaced. I had tried to explain this to him, but he felt that we should absorb all cost of the repair . I was never asked what that cost would be. He was very adamant about not paying any cost.

  The part had been stripped out due to overexertion on the Shade. He had explained to me that he was the only one that had used it, and he did not break it. It just suddenly broke on it self. That is all hearsay. The fact is that the part broke, it is covered under a warranty, but the warranty does not cover the services stated above, which he did not wish to pay for.

  ******

  Shine-A-Blind,Inc.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21757050
  
  I am rejecting this response because:

  Shine A Blind (hereafter "Shine") claims that the part failed from "overexertion" without removing and examining the part.  This is not credible because I have over 25 other blinds with an average age of over 20 years and none have failed.  Shine inaccurately describes my options.  In the first option Shine would remove the blind at my expense and send the entire blind to the manufacturer for warranty repair.  This would leave me without a blind for my sliders while awaiting for the part.  In the second option Shine stated that it would charge me for a new part and for removal and reinstallation.  This is also unacceptable because Shine was contracted to install a suitable blind.  

  Shine has not provided the name of the manufacturer nor has Shine provided an invoice for the cost of materials.  Shine has retained exclusive control for this purchase and can not simply absolve itself at will when it provides defective material.  I note that even in its response to the BBB Shine neglects to mention the name of supplier and manufacturer.  

  In suggesting that the customer was not interested in knowing the price it would charge to replace the part, Shine implies that it would be reasonable.  At the time Shine told me that replacement would require removing the entire blind, slat by slat, and it would be a big job although we did not talk about the price.  If the cost is minimal then it is reasonable that Shine simply stand behind its work and do the repair.

  
  Replacing the defective part by Shine would resolve this issue.  I'm assume that it could be done in under an hour.  So, why is Shine so adamant in its position?

    One would have to read all the reviews on Shine to get a better picture of their approach to customer satisfaction.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/01/2024

  Shine a Blind.
  we are working with the manufacturer to replace the necessary part to get the Blind working for this client. We are in contact now with the client to make arrangements to come in and perform the necessary repairs at no cost.

  we are waiting for a response from the client to schedule date and time to perform services..

  we are hoping that this will put an end to the in operable Blind.

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************