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Business Profile

Fence Contractors

Alpha Fence & Rail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Donald M

    Date: 10/26/2022

    Several problems arose during the installation of my fence.First problem, Company did not let me know an installer would be coming by (though I was told they would), which leads to the next issue...Second problem, installer took down the wrong fence at the start, which ended up destroying a lot of plants up and down my property and my neighbors fence line, including a milkweed garden we've had monarch caterpillars visiting. Mistakes happen and they installed a fence without charge. They seemed to want praise for this, however I don't believe you get credit for fixing a mistake you made! If I had been home, I can't imagine they would have taken down the wrong fence, sure wish they would have called!Third problem, fence wasn't built to spec as it doesn't match the height of my neighbors fence. The specs were provided day 1 to the salesperson **** and I don't believe the installers were ever provided that information. I requested that they either rectify or provide a guarantee that if my HOA rejected the fence, they would fix it.Fourth problem, I got a lot of push back on the request during which ** cussed me. No one apologized for him cussing me at my own home. Seems bad.At the end of the day I have a fence, and it looks very nice. Craftsmanship of the fence is great, looks fantastic, the gate looks even better. But with all the hostility and comedy of errors, would not recommend.After posting the above review on google the owner called and threatened to tear down my fence with a profanity laden call.

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