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Business Profile

Hardscaping

Deck and Drive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2020 my *********** contacted ***************************** because we were interested in installing pavers for our ********************************** In May 2020 we decided on a paver & put in our order. We spent around $4310 for our ********************************** Not until after July 4th were the pavers installed. On 9/2/20 I emailed the office to follow up on phone calls I had made asking them to come out & fix several cracked pavers & some that were separating from the side. I attached photos of the broken pavers. Since then every few months either my husband or I would call or email to office, providing pictures, asking for repairs to cracked & broken pavers. I have all the emails if you'd like I can forward them to someone at the BBB. Each time repairs are done they say this will be the last time and assure us it is fixed properly. This has never happened. We had the previous owner come out to take a look at the driveway, as well as the new owner. They assured us they stand by their product & would make any repairs needed. Again, we have several cracked pavers so I called the office on Tuesday 1/3 to let them know and ask for a repair. The receptionist informed me there is a repair fee of $4,000. I told her no one has ever charged us for these repairs, and asked when was this policy started. She told me it was always their policy but she would have someone contact me to let me know about the repairs. Their field manager emailed me on 1/5: "Unfortunately this job is no longer under warranty . We will gladly come out and do any repairs, but would have to be under a new contract ,with a minimum of $4,000 worth of work. Please feel free to reach out to me if you would like us to send a new proposal. Thank you!"I replied that I would never pay them anything, especially $4,000 for a job that was never properly done & has needed repair from the very beginning!I am asking for the assistance of the BBB for either a full refund or a complete replacement (entire driveway ripped up and reinstalled).

    Business Response

    Date: 02/08/2023

    My name is *********************** and I am the President of Deck & Drive.

    Your problem was recently brought to my attention - and I am hoping to resolve your issue.

    Is there a day next week - when I can send my ******* out to meet with you and see exactly what your issues are?

    Let me know a convenient time that works for you

    Sincerely,

    ***********************
    President 
    Deck & Drive

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