Reviews

Review Details

• Review fromAlycea S

  Date: 03/18/2025

  1 star
  I am very frustrated with this company. Its actually a complete scam and they are charging you for nothing at all. They arent responsive, helpful, and they purposely delay your book to keep the monthly payments going longer. Also, I called the orboarding line since they are the only ones a who answer and they were completely unhelpful and dismissive. I actually wond up publishing my own book, formatting, cover, everything, while they still have me waiting saying they are waiting on ****** for a reply. Meanwhile, the book is already on ****** approved with my own formatting. Please:. DO NOT USE THIS COMPANY! You are really better off doing to all yourself FOR FREE

  Spines

  Date: 04/07/2025

  Dear ****** *******,

  Thank you for sharing your feedback. We value all input from our authors, as it plays a crucial role in helping us improve our services. We sincerely apologize for any frustration that may have been caused regarding responsiveness and support during your publishing process. Our team is committed to providing complete assistance, and we regret to hear that this has been your experience. 

  Regarding delays in publication, although there was a slight delay in the design of your book cover due to author revisions, it remained within normal timeframes. We would like to make clear that this delay was due to the creative process, and the majority of our authors appreciate our patience and flexibility. There was never any intention on our end to extend it. 

  We truly appreciate your reaching out to us personally to let us know we resolved the issue. We are so glad to hear that you offered to remove the negative review and were very happy with your book after fully completing your publishing journey with Spines. While we noticed that the review is still active, we want to assure you that it does not discourage us. Your feedback allows us to continuously assess our workflow to improve author satisfaction, and we remain committed to addressing and resolving any further concerns you may have in the future. 

  Kind regards,
  Spines Team

• Review fromJosh D

  Date: 02/26/2025

  1 star
  They are liars they will tell you that your book with go to other platforms when it will not they are also not worth price I want a full refund

  Spines

  Date: 03/17/2025

  Dear **** ***,
  
  We sincerely apologize for the frustration you experienced regarding the publishing of your book. We want to assure you that honesty and transparency are core values for our team. We understand how important it is for authors to have their work available on multiple platforms, and we regret that there was a miscommunication that impacted your book's distribution as a result of upgrading your plan mid-process. This was an unintentional oversight on our end and certainly not a reflection of our commitment to our clients.
  
  We appreciate your patience as we worked quickly to resolve the issue. We are glad to hear that you were satisfied with the proofreading, formatting, and cover approval process, as well as the support from your Account Manager. Our goal is to provide a seamless experience, and we are committed to ensuring that all aspects of your publishing journey meet your expectations.
  
  If you have any further concerns or if theres anything else we can assist you with, please dont hesitate to reach out we are here to support you!
  
  Thank you for your understanding,
  Spines Team

• Review fromTracy B

  Date: 01/29/2025

  2 stars
  Didn't receive item they did not follow my. direction with I wanted to change they kept on changing due date when book was to be done it was 2 months past due My 2 upcoming book they haven't started on it.I message to cancel never heard back from them I tried several times to contact them by phone but no one answers. And I paid to have Victorian house done in spanish

  Spines

  Date: 03/25/2025

  Dear ***** *******,
  
  Thank you for sharing your feedback. Wed like to address your concerns mentioned in your review from ******* 29th:
  
  Regarding your comment about not receiving your item we sent, we are glad the confusion has been resolved, and were happy to hear you ultimately found it!
  
  We also understand your frustrations about changes to the due date. We strive to accommodate any adjustments you request, but sometimes these changes can affect timelines. We truly appreciate your understanding as we work to meet your needs.
  
  Currently, we are excited to be collaborating with you on your two upcoming books, and were committed to ensuring a smooth process moving forward.
  
  Finally, and most importantly, we regret that you felt unheard during your previous attempts to reach us. Please know that we encourage you to reach out whenever you need assistance, as were here to support you.
  
  Thank you for being a valued part of our community, and we look forward to our continued work together!
  
  Best regards,
  Spines Team
  
  

• Review fromIvonne H

  Date: 12/23/2024

  3 stars
  The attention from everyone is very professional, ***** ****, ***** *******, ****** y el illustrator ***** but the publication of the book is very slow, I have been paying them since May and the book has not yet been published, I hope that my decision in selecting this publisher has a satisfactory result.

  Spines

  Date: 01/06/2025

  Dear ****** *******,
  Thank you for taking the time to share your feedback.

  We sincerely apologize for the delay in the publication of your book. We understand how important this project is to you, and we appreciate your patience and continued support.

  While we strive to ensure timely publications, sometimes unforeseen circumstances can extend the timeline.
  Unfortunately, we encountered a technical issue in our system that mistakenly marked your book as published, which caused it to bypass our usual review processes. We have identified the cause and implemented a fix to ensure that this doesnt happen again in the future.

  Please rest assured that we are actively working on your project, and we are committed to delivering a high-quality book that meets your expectations. Regarding the payments you made for publishing, please note that these are fixed. Consequently, the number of installments you have been charged will not alter the final amount.

  If you have any further questions or would like updates on the progress, please dont hesitate to reach out to your Account Manager. Thank you again for your understanding, and we look forward to bringing your book to life very soon.
  
  Best regards,
  Spines Team

• Review fromJenny A

  Date: 11/29/2024

  1 star
  1. I was not told that my book was live on ******, wasting a much needed week I could have been seeking reviews.2. Help was not given or emails and phone calls were not returned when I could not get my book to an ebook format.3. I was not given any access to my Amazon Author Central account 4. Emails and phone calls were not returned.5. Questions were not answered.Pretty much the relationship was keep paying and don't ask no questions. They know I have another book ready to go and they will return a call if they think it is to put my second and third book with them. Nope! No more. At first they were doing everything correctly and to my contract until they stopped. Once it went to my "Account Manager", that is where communication broke down. No more phone calls or emails were responded to.

  Spines

  Date: 12/11/2024

  Dear *****,
  
  Thank you for taking the time to share your feedback.
  Well start by saying that everything on our end is documented in our CRM systems.
  All communications, whether by phone or email, are logged, including dates, times, and details of the interactions.
  
  Based on the information in our records, there hasnt been a single email or question from you that went unanswered or ignored. Therefore, your claim seems very questionable. Which emails are you referring to that you believe did not receive a response or attention?
  
  During holidays such as Thanksgiving, Christmas, or other major holidays, our team does not work, and expecting our team to be available during a period when no one is working is unrealistic. Its similar to going to a government office on a day its closed and expecting to receive service.
  
  Regarding the Amazon Author Central account:
  As a ********************** platform, we upload books in bulk rather than individually, and we do not manage individual accounts. We operate through a single account that enables us to upload a large volume of books daily. As a result, we cannot manage or ***** access to individual author accounts.
  
  We do not state anywhere that you will gain access to a KDP account because we do not create or manage these accounts. The account we use is entirely different.
  
  We do not have access to Author Central profiles. This type of account is something every author can create independently, and it is not linked to any activities we manage on our end.
  
  We hope this clears things up.
  
  Best regards,
  Spines Team.

• Review fromBradley M

  Date: 11/04/2024

  3 stars
  I got a call stating that the charges on 10/31/2024 were decined when in fact they had been taken out of my account. Now they are talking about they have to review my account.

  Spines

  Date: 11/06/2024

  Dear *******,
  
  
  
  As discussed, we reviewed your account and confirmed that the payment did indeed go through. Thank you for your patience during this brief review process to ensure everything was in order.
  
  
  
  If you have any further questions or concerns, please feel free to reach out.
  
  
  
  Best regards,
  
  Spines Team