We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Retail

Batteries Plus Bulbs Sarasota
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Batteries Plus Bulbs Sarasota's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Batteries Plus Bulbs Sarasota has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22024407

      I am rejecting this response because:



      Sincerely,

      *******************************

      d needed to keep they were very unhelpful I went and bought another battery somewhere else and now I want to take that back to the store and ask for my money back I do have a witness to all of this and receipts

      Business Response

      Date: 08/13/2024


      ******************** wanted the store manager to promise to  warranty her battery over the phone and come out to her house and install the battery for her.  We charged her battery for her 8 months before this last incident with the results of Low charge on the battery, and the battery tested good. It lasted for 8 more months before something else occurred to drain the battery down. The store manager explained to her several times that it could very well be a bad battery, but she would need to bring it to the store in order for us to test and possibly charge it, but she kept refusing.    If she brings the battery in the store, we would be more than happy to test it to determine if we can warranty it for her.

      Batteries Plus Warranty Policy
      Our policy is to honor warranty claims within the warranty period unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. A warranty claim may require product analysis prior to issuance of a credit or replacement, which may take up to two (2) business days to process.

      Customer Answer

      Date: 08/15/2024

      I am not satisfied with the response from Batteries Plus it was only 2 months that I had trouble with the battery again I have witness to that 
      I explained that I was an 85-year-old lady I live on my own, that had just gone through surgery for breast cancer and 20 sessions of radiation.
      And that I needed my car at all  times for doctor's appointments ,also to get my groceries I couldn't afford to leave it again in the store for another 4 hours while they checked it ***** the manager was very rude to me and my witness. 
      As you can see I purchased a battery on that very same day by the receipt above 
      Not only was it guaranteed for 3 years it was also cheaper than the one I bought from Battery Plus which was $187 and only guaranteed for one year.
      They definitely told me the first time I had problems that if I was going to get problems again they would change the battery but they didn't. 
      On the Monday I went into the store I saw a different gentleman who actually was quite pleasant he told me he was a new manager from a different store and he said that they should have replaced the battery 

      Business Response

      Date: 08/15/2024

      Again, we are more than happy to go through the warranty process as we have explained multiple times. The process is that she has to bring the battery in to be charged and tested. If it tests bad, we replace the battery. We've never refused to warranty the battery.....She has refused to follow the process. 

    Batteries Plus Bulbs Sarasota is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.