Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for several products on the fleet sheets website back in April 13th. There has been no updates on the items on the web page. I have reached out to the company using Fleet sheets contact information on their website several times times over the last 2 months. Every message I have sent them is followed with an auto replay stating they will get back to you in 24 hours or the next working day. They have not responded to a single email or message I have sent. I am about to deploy and looks like I unfortunately will be deploying with out any fleet sheets and since they will not respond I cant even get a refund. Their webpage advertises how great their reviews are but they do not leave any way for consumers to leave reviews so I dont know where those 5* reviews are coming from. It seems like a scam. I know several others who are awaiting products they have ordered from fleet sheets and havent received any responses either.

  Business Response

  Date: 06/30/2025

  Dear ***,
  I sincerely apologize for the delay in fulfilling your order, and especially for the lack of communication you experienced while trying to get updates. I fully understand how important these items are to you before your deployment, and I deeply regret falling short.
  After reviewing your order placed on April 13, we acknowledge that you did not receive any updates and did not receive the products as promised. This is unacceptable, and we take full responsibility for both the delay and our failure to respond to your repeated messages.
  As of today, your order has been shipped and is marked as delivered to the original shipping address. Please let us know as soon as possible if you have received it or if there are any further issues.
  Regarding your feedback on reviews and transparency, we take this very seriously. We do have many 5-star reviews from verified customers, and we strive to provide that same level of service and product quality to every customer. However, we recognize that we fell short in your case, and for that, I am truly sorry.
  We are also actively implementing changes to our communication systems and fulfillment workflows to ensure situations like this do not happen again.
  We greatly appreciate your patience and your service. Please accept our sincere apologies once again, and if there is anything further we can do to assist you, please do not hesitate to contact us directly at ************************************************************.
  Very Respectfully,
  ***** ****
  Fleet Sheets

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for luxury cotton sheet set and and memory foam topper bundle on March 17, 2025. The only product that I received from the bundle was the Rack Curtain caddy. I have tried reaching out Fleet Sheets on several occasions via email and phone and have received no response from them. I would like to get a status on these items and it has been 3 months since I initially purchased them.

  Business Response

  Date: 06/30/2025

  Dear ****,
  I sincerely apologize for the delay in fulfilling your order and, more importantly, for the lack of communication you have experienced while trying to get updates. I understand how frustrating this situation must be, and I deeply regret falling short of your expectations.
  After reviewing your order placed on March 17, 2025, I acknowledge that you only received the Rack Curtain Caddy and did not receive the luxury cotton sheet set and memory foam topper from your bundle. This is completely unacceptable, and I take full responsibility for this oversight.
  As of today, I have issued a full refund for the undelivered items, and you should receive confirmation via email shortly.
  I am also actively reviewing and improving our order fulfillment and customer communication processes to prevent situations like this from happening again.
  I truly appreciate your patience and sincerely apologize for this experience. Please do not hesitate to let me know if there is anything further I can do to assist you at ************************************************************.
  Very **********************start="2855" data-end="2858"> ***** ****
  Fleet Sheets

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My wife (who is currently deployed and so I am filing this claim on her behalf), placed an order with Fleet Sheets on March 10. Their website advertises a 1-3 business day window for shipping orders. When it reached mid-April, we decided to reach out to check on our order status. Since then, it took us 4 emails and a ******** message to hear back from the company. They apologized, said that ours was next in the queue, and would be shipped out. They provided us with one tracking number. However, when we received the order that matched this singular tracking number this past weekend, the order was both incomplete and incorrect. We are missing a Mattress Topper ($82), and the Luxury Cotton Sheet Set we ordered ($63.92) is in the wrong color (we ordered blue, received grey).At this point, looking at the habitual failures of this company to both meet their turnaround time and to respond to **************** issues timely, I am asking for some combination of **************************** Shipping/Sending a Properly-replaced sheet set as well as a commitment to edit their website FAQs to adequately advertise their services. If they cannot guarantee the turnaround they say (both in terms of shipping and customer service replies), then they should not be advertising as such.This is a failure on multiple levels.

  Customer Answer

  Date: 04/29/2025

  My wife who placed the order is ***** Stillwater.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ****** I placed an order for a set of personalized sheets for about $97. I reached out to them beginning on March 24 as I had yet to receive my order. I have not received a response not have i received my order.

  Business Response

  Date: 04/21/2025

  Dear *****,
  Thank you for your message, and we sincerely apologize for the delay in your order and the lack of communication you experienced. We completely understand your frustration, especially after placing your order on March 2, 2025, and not receiving timely updates.
  We have located your order and are actively processing it for shipment today. Personalized items do require a slightly longer fulfillment time, but we recognize that you should have received more frequent updates. This is not the level of service we strive to deliver.
  Please accept our sincere apologies, and thank you for bringing this to our attention. If you have any questions in the meantime, feel free to contact us directly at ************************************************************.
  Respectfully,
  Fleet Sheets

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the present time.  However, should I not receive the ordered items within 2 weeks. I will refile my complaint. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through their website and the items I ordered were too large so I requested a return for all of the unopened items The return was approved and I received a prepaid return slip. The items were returned and I have called and emailed several times over the last few weeks to check the status of the return with no response from the company other than an auto generated response via email that they would get back to me within 24 hours

  Business Response

  Date: 04/21/2025

  Dear *******,
  We sincerely apologize for the lack of communication and any frustration this has caused. We can confirm that your return was received, and a full refund has been issued to your original payment method.
  We recognize that timely communication is critical, and we regret that you did not receive the service experience we aim to provide. We are currently reviewing our return processing and customer service response timelines to ensure that situations like this are resolved more efficiently moving forward.
  If you have any remaining questions or concerns, please feel free to contact us directly at ********************************** referencing your order in the subject line. We appreciate your patience and the opportunity to resolve this.

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order (FS34005) on March 2nd for a curtain caddy and the primary reason of my order, a set of sheets. I received the caddy in a timely manner; however, the status of my sheets has merely showed as confirmed since March 2nd. Ive made two attempts to reach out through Fleet Sheet's website contact us form with the above information. Both times I received an email stating I would receive a reply from their team within 24 hours. Both times I have never received any further reply or information. Additionally, I located the business phone number (not displayed anywhere on their website oddly) through the BBB. I left a voicemail with the above information, again with no reply. Finally, I attempted to contact the "***** ****" who sends an email with every purchase thanking the purchaser and stating "reach out if you ever need anything." I explained all the above information and again, received no response.This issue is made worse by the fact that I am leaving the country to be stationed in ***** for three years in approximately one and a half weeks. I am seeking contact with the business. Priority shipping of the items would be acceptable; however, it is likely that due to leaving for another country that refund would be the only realistic recourse.

  Business Response

  Date: 04/22/2025

  Dear ******,
  Thank you for bringing this to our attention, and we sincerely apologize for the delay in your sheet order and the lack of communication. We fully understand how important this isespecially with your upcoming relocation to ******** were truly sorry for the frustration this has caused.
  Weve located your order (#FS34005) and confirmed that the curtain caddy shipped as expected. However, due to a system error, the sheet sets were not processed and remained in confirmed status. This also impacted our ability to receive and respond to your follow-up inquiries. We take full responsibility for this oversight.
  We have received and processed a chargeback related to your order, and you should have already received a full refund.
  This is not the experience we want our customers to have. We are actively reviewing and updating our order processing and communication systems to prevent similar issues in the future.
  We truly value your trustand your serviceand appreciate your patience. If there's anything else we can do to support you, please dont hesitate to contact us directly.
  Respectfully,
  ***** ****
  Owner, Fleet Sheets

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company in February 2025. I only received part of my order. My sheets never arrived. I attempted to contact them 6 times via email and never received a response. I placed another order in March 2025 and it has been three weeks and my order has still not been completed. I have again attempted to contact fleet sheets three more times via email with no response. At this point they have essentially stolen my money by not providing the products that I have paid for.

  Business Response

  Date: 04/22/2025

  Dear *****,
  We sincerely apologize for the frustration and inconvenience youve experienced with your orders, and we truly appreciate you bringing this to our attention. This is not the experience we want our customers to have, and we completely understand your concerns regarding the lack of communication and undelivered items.
  After reviewing your February and March 2025 orders, we confirmed that one shipment was partially fulfilled and the other remains pending. We take full responsibility for this delay and the lack of timely follow-up from our team.
  As of today, we are taking the following immediate steps to resolve the issue:
  

  Issuing a full refund for all undelivered items
  
  Investigating and correcting the communication breakdown that led to this issue
  
  Shipping the missing item(s) immediately and confirming tracking with you via email
  
  Additionally, we are reviewing and improving our internal processes to ensure this does not happen again.
  Thank you again for your patience, and please accept our sincere apologies. If you have any further questions, feel free to reach out to us directly at ************************************************************.

  Respectfully,
  ***** ****
  Owner, Fleet Sheets

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted numerous times to check on my order. The email response from them says they will respond in 24 hours. Its now been a week and son should deploy in 2 weeks. I just need to know if I should order from somewhere else and cancel my order. It shouldnt be this difficult to respond to an email or a voicemail.

  Business Response

  Date: 04/21/2025

  Hi *********, we deeply apologize for the delay and any added stress during your sons deployment preparations. Thats not the experience we want for anyone, and were truly sorry we fell short. Your order has been canceled and fully refunded. Please dont hesitate to reach out if theres anything else we can do. This isnt typical of our service, and were committed to doing better.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, I placed an order for several items, including personalized sheets, totaling $318.34. While I received part of the order, the personalized sheets were never delivered. I later found an email informing me that the sheets were out of stock and asking me to select a different color. I responded with my choice but have since received no reply or the items.Despite multiple follow-up emails, I have received no response regarding the status of my order. This lack of communication is unacceptable. I expect to receive the product as ordered, along with an apology for the failure to address my concerns and provide the items I paid for.

  Business Response

  Date: 12/17/2024

  Dear Valued Customer,
  
  The item missing from your original order was processed for embroidery and your order shipped. I am very sorry for the delay, poor communication, and any inconvenience. We have no good excuse for missing your follow-up emails and not responding quickly. We did receive your confirmation that your items were delivered and we hope they met your expectations. Please don't hesitate to reach out if you have any other questions or if there is anything else we can do.

  Best regards,

  ***** ****
  Fleet Sheets Support
  ************************************************************

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2024, I ordered the following items from Fleet Sheets: Polartec Microfleece Blanket, Locker Door Caddy, Rack Curtain Liner. Quick Dry Microfiber Towel, Luxury Sheet Set (includes 3 items), Luxury Bamboo Mattress Topper, Rack Curtain Caddy. The total came to $356.11 which included $5/item personalized embroidery. On June 10, 2024, I received an email indicating that all items had been delivered to the gift recipient. The recipient confirmed that the items had been delivered EXCEPT the Rack Curtain Liner ($50 which included embroidery). However, FS charged my credit card for ALL the items. Subsequently, I reached out to FS 2-3 times via their online customer service portal. Additionally, I called their telephone # and left a message about the problem. To date, I have not heard from FS. I was pleased with the speed of the delivery. HOWEVER, I am very disappointed in their lack of customer service and being charged for an item that they did not send. I would like a REFUND of $50 for the undelivered item.

  Business Response

  Date: 08/19/2024

  Dear *******,
  Thank you for reaching out to us through the Better Business Bureau. We truly apologize for the mix-up and the frustration it caused. At Fleet Sheets, we aim to provide a seamless customer experience, and its clear we fell short in your case.
  Upon reviewing your complaint, we discovered that the missing item was indeed in stock but unfortunately was not included due to an oversight by our quality control team. We deeply regret this mistake and have since implemented additional checks to ensure this does not happen again.
  Regarding the communication issues, there is no excuse for the delay in our responses. We are taking steps to improve our customer service response times to ensure that any future concerns are addressed promptly and efficiently.
  Heres what we can do to resolve your current situation:
  -Our records indicate that a chargeback for the missing item was processed. Could you please confirm:
    -Did you initiate a chargeback with your bank for the disputed item?
    -Have you received a refund of $50.00 to your original payment method?
  If you have not received this refund, we will ensure it is processed immediately and will investigate the discrepancy with your bank to prevent future issues.
  Thank you for your patience and understanding. If theres anything more we can do or if you have further feedback, please dont hesitate to contact me directly at *******************************.
  
  Sincerely,
  
  *******************
  Customer Service Manager
  **********************
  
  

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  I appreciate Fleet Sheet's response, commitment to improving its customer service, and refund of $50.00 to my original payment method.
  
  Sincerely,
  
  ***************************