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Business Profile

Blinds

Window Decor and Designs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

This profile includes complaints for Window Decor and Designs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Window Decor and Designs, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Custom order ****** Smartdrape privacy sheers. These were measured to short for custom order ceiling to floor for lanai window and dining room window. This style of drapery isnt compatible for dining room window and I was not consulted. When installed, there is a large size open gap between wall and drapery. The company tried to make it work and installed a cornice on both windows which helped with length but the Lanai is still not mounted on ceiling per custom order specifications ). Cornice was not a solution for side open gap on dining room window.The cornice is at the top of blinds. I have tried to work with them since the installation in ******************* told me they will not refund even though it was their mistake. The company will let me return the product for something else. ***** told me they will not refund even if I picked out something less expensive to replace. I do not want to purchase or use them for installing anything more in my home. Why would I risk it! I request a refund.

      Business Response

      Date: 03/12/2025

      This customer selected this specific product and it was custom made. We do not make selections for customers, they must approve and sign for their selections.

      The product is installed correctly, her window sill protrudes forward of the opening, therefore the gap is because of her window sill. There is nothing wrong with that, it is completly normal but because she has an issue with it she thinks it's wrong but it is not. We even ordered at our expense some side panels sections to hide the space that bothers her and that was just a waste of our time and money.

      Our salesperson is willing to give her credit to have select her select something else that we will remake for her. Apparently that is not good enough for so she writes a complaint here. 

      We cannot guarantee happiness but we do guarantee that the customer gets the products that they choose and its installed correctly.

      By the way the invoice still has an open balance.

       

      Window Decor & Designs

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ************** for my home in 2016. I paid $1150.20 at the time. Shade is covered with a lifetime warranty. The shade falls down by itself & is very hard to pull up. I've been trying for 3 weeks now to get it repaired. I keep getting the run around from them.

      Business Response

      Date: 09/07/2022

      To obtain warranty service ****************** can bring his shade to our service facility located in ****** at **********************************************************. If ****************** wants Window Decor to perform any warranty work at his home there is a service fee of $200. All he has to do is call for a service appointment. Parts are covered under warranty at no charge if they meet manufacturers limits.

      See warranty attached.

       

      Thanks

      Window Decor & Designs

       

    Window Decor and Designs, Inc. is NOT a BBB Accredited Business.

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