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Business Profile

Exercise Equipment

Stealth Body Fitness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I have cancelled my subscription with Stealth fitness multiple times over the years, and every year I continued to get charged for the annual service. They said 2 weeks ago that they would refund my account, but have yet to do so (even after multiple email requests). I am owed $19.99. My request number via our email exchange is ******. If you can help me get the money refunded to my credit card, I would very much appreciate it. Thanks!*********************************

    Business Response

    Date: 06/20/2024

    This customer was refunded on June 12, 2024 and his subscription was been canceled in our system although he had the ability to cancel it through StealthPremium.com at any time,

    Regards,

    Team Stealth

    Customer Answer

    Date: 06/21/2024

    Hello,

    My name is ******************************* and I recently filed a complaint against Stealth Fitness. I just wanted to let you know that they recently refunded my money, so no further action is required.

    Thank you for your help!

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a fitness equipment that came with an app. The app was good for one year. I explicitly opted out for an automatic renewal. However, the vendor decided otherwise and charged me for another year through PayPal. When contacting the vendor I was told to get a refund. Now they changed their mind and are refusing a refund to be processed by PayPal. This is criminal behavior.

    Business Response

    Date: 06/12/2023

    This customer subscribed to our Premium ************************* which automatically renews yearly unless it is canceled through the app or through our game site StealthPremium.com.  If he canceled his subscription, he did not do it correctly.  We refunded him and canceled the renewal for him and here's the proof via PayPal.  Also, please see the attachment.

    Your responses
    May 30, 2023 at 5:20:18 PM EDT
    You issued a full refund to **********************
    Refund amount:$32.31 USD

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item as a gift. My son did not care for it. Thought it was flimsy. I tried returning it less than a month after purchase. So well within the 60 day, money back guarantee. The only way to return the item is to email them first. I have emailed them multiple times since, with no response. Id like to return it and get my money back.

  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Stealth Plankster from www.playstealth.com. Advertised 60 day money back guarantee. You must contact support to for return information. ***************************************** Five emails to them, plus requested help on their live chat. No answer at all! Very difficult to find their phone number. Advertised as ************, but that number is no longer in service. I just want to return it for a refund.

Stealth Body Fitness LLC is NOT a BBB Accredited Business.

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