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Business Profile

Fence Contractors

Stewart Tennis Courts & Fencing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Stewart Tennis before covid hit to re do our park tennis and basketball courts. After covid they stated they could not get materials. we kept waiting. Then it was on excuse after another. We gave them a 8k deposit and as of today 2 years later have still not gotten anything done. This business needs to be held accountable.

    Business Response

    Date: 04/25/2023

    Business response taken verbally by BBB:

    We are sorry this took so long to get to as this job was lost in a shuffle. We are still willing to come out and finish this job. Just reach out to us so we can get this finished as soon as possible.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09-28-2021, we signed a contract for $77K to completely replace both the *********************************** courts for ********* Estates HOA. The work was completed at the end of 02/2022. Since then, we have sent a registered letter, sent numerous emails & made numerous phone calls-no responses received. (1) There are several spots on both courts that are not even, causing water to pool. (2) The paint on the basketball court within the first week was streaking, uneven and not a solid color. (3) While still waiting for them to address these issues, we notified them in 07/2022 the center net strap broke. For #3, they promised to send a new one. Despite multiple emails, we still do not have it. As for ******** they refuse to meet with us to get these issues corrected.

    Business Response

    Date: 01/23/2023

    Business response taken verbally by BBB:

    We are currently behind on our jobs and we are aware of this customer's concerns. Unfortunately the customer will have to be patient while we get to their job and resolve the issue.

    Customer Answer

    Date: 10/25/2023

     
    Complaint: 18551135

    I am rejecting this response because: We have waited well over a year for the issues to be resolved.

    Sincerely,

    *********************************

Stewart Tennis Courts & Fencing, Inc. is NOT a BBB Accredited Business.

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