We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hurricane Shutters

Custom Hurricane Products Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hurricane Shutters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHP installed Hurricane protection window covers for all windows of my home. I never installed or even took these coverings out of their storage bags prior to Hurricane ***. I tried to install these covers in preparation for Hurricane *** but most of the mounting holes on the covers don't match up with the holes that were put in my walls. I had to drill holes in my wall to get these coverings on before *** arrived. Since ***, I measured the holes in the coverings and the holes in the walls. The measurements don't match up, so the product was installed incorrectly, rendering it basically useless. I need this company to come to my home (before the upcoming hurricane season) and fix this product so that the mounting system matches up and can be used. Per comments on this site the company stated that they prefer email contact. I tried to email the company and the email was returned as not deliverable.

    Business Response

    Date: 07/20/2023

    I have addressed this issue in its entirety. I have let the customer know that we do not do installations and we are just the manufacturer of the product. I have assisted the customer in finding who installed his product and took the measurements of the home. I have left voice messages and emails with the company on behalf of the customer. Even with no response to the customer from ************************ , I am working with the customer to find a resolution to help fix his concerns. The complaint stated is at no fault to us but I am helping the customer to resolve his issues.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Hurricane shutters from ************ which was sold and I was told the manufacturer CHP covered the 10 year warranty. I have work that needs to be done. Have contacted CHP multiple times and left messages No one ever answers the phone of calls back.

    Business Response

    Date: 01/05/2023

    This response was taken verbally by BBB:

    ************ sold to Westhsore Homes who is not servicing past customers. We do have a 10 year warranty, but we are not a servicer/installer. If there are defects we will replace parts. The customer would be responsible for finding an installer. In addition, our warranty does not cover damage or acts of god. Our phone system is not reliable currently. The best way to contact us is via email: ********************************* If the customer would like to email us I will open a warranty claim and we will send out one of our trusted installation companies to inspect and determine what needs to be replaced.

Custom Hurricane Products Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.