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Business Profile

Insurance Adjuster

Gallagher Bassett Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************** Alternate Point of ************************************************************************** Gallagher Bassett is a third party administrator for: ******** North America handling claims Underwritten by ********************************. Senior Resolution Manager l Gallagher Bassett CA License # ******* Reporting Branch:******* Liability; Branch 177. Mailing Address: Branch 177 Mailing Address : P.O. Box 2934. *******, **: 52733-2934: DL:************ FL: ************ I ******** ****** had several Accidents on the pace Bus: first Accident . I tripped on the lifter and hurt my knee very badly also attend physical therapy: The second incident the bus driver was driving hit brakes very hard and srm slam against the window ( the driver reported before she left the area her brakes were not working properly but was told to continue her route. The third accident happen where the driver of the bus let the ramp down and didnt pull the flap down but was arguing with the person who allow you to park your car I step on the lifter **** fell in between squash where the ambulance had to get me out , my body was damage from my shoulder to both legs and still have damage with my body cant walk well aches and pains throughout my body cannot work due to the accidents . september of this year just spoken with ms *** an she said : waiting for a respond from Mr ***** / case in review : Ms. *** withheld an offer from me ****** and said for the last 2 years working on it plenty of procrastination sometimes wouldnt respond for a month which was very hard and decades to me: i am physically mentally damage and would like to collect my ****** she never released which i received an email in regards to what is happening and shes trying to have a check before the end of the day : i dont know what is the ptoblem : Then would say you dont have to keep calling asking the same thing:i have three case 620150-ab-01 631033-ab-01. 632113-ab-01

    Business Response

    Date: 12/20/2024

    Gallagher Bassett would like to thank Ms. ****** for bringing this to our attention. This BBB complaint is related to client ********. ******** is no longer a Gallagher Bassett client as of 7/1/2024. All claims went to new TPA, Sedgwick. 

    The contact e-mail for Sedgwick is ***************************************

    Customer Answer

    Date: 12/30/2024

     
    Complaint: 22672527

    I am rejecting this response because:
    I wasnt aware of any change of services and I never received the settlement but. More negativity far as the person who was handle my case never known why were the cases combine as one never understand why so much procrastination not responding on a timely matter not contacting upon the change why I have received a settlement and, physically and mentally drained,etc

    Dellrita Thomas 
    Sincerely,

    ******** ******

    Business Response

    Date: 01/08/2025

    Thank you for bringing this matter to our attention. We truly value your feedback. We are sorry for any inconvenience you may have experienced regarding your claims.Per our voicemail on 1/8/2025, weve reviewed your claim files, are further reviewing and would like to discuss with you when time permits. Thank you in advance and we are looking forward to speaking with you further. 

    Customer Answer

    Date: 01/18/2025

     
    Complaint: 22672527

    I am rejecting this response because:

    Sincerely,

    ******** *******

     I need a definite date and time to receive a response no one returned my answer last week no email was received from you  need more of a definite time and date and day.  ******** ******

    Business Response

    Date: 01/30/2025

    Thank you for bringing this matter to our attention. We truly value your feedback. Per a voicemail and an e-mail on 1/22/25 we advised we were reviewing your concerns and would respond by 1/31/25. We finalized our review of your concerns, left you a voicemail on 1/30/25, followed up with an email and letter advising of our review and conclusion.  We are sorry for any inconvenience you may have experienced regarding your claims and view your feedback as an opportunity to improve. 

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22672527

    I am rejecting this response because:I spoke with ****** about the case and she would procrastinate, stating the case was under review and she is waiting to hear from ******** therefore, therefore I request to speak with a person in a high position over her:she would procrastinate and stste  she was going to have the check by the end of the day. The end of the day never came for her then she would call later and it would be the same excuse waiting for a respond: I should have the ****** and more due to the damage of my back and other damage.****** should not combine 3 cases and the fourth case she act as if I had no pain and damage to my **********, my body isnt the same I am hurting due to the incidents and I should be compensated!! 
    ******** ****** 2/3/25

    Sincerely,

    ******** ******

Gallagher Bassett Services Inc is NOT a BBB Accredited Business.

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