Complaints

This profile includes complaints for Davies Claims North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Davies Claims North America, Inc.

  Bradenton, FL 34202-5135

• 

  Davies Claims North America, Inc.

  PO Box 110259 Lakewood Rch, FL 34211-0004

• 

  Davies Claims North America, Inc.

  11405 N Community House Rd STE 400 Charlotte, NC 28277

• 

  Davies Claims Solutions

  P. O. Box 291587 Nashville, TN 37229

• 

  Davies Claims North America, Inc

  Maitland, FL 32751

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a automobile accident 10/22/2024. I was driving and was t-boned by a vehicle driven by an employee of *************. Our 2014 Chrysler Town and Country was completely totalled and towed away. I sustained arm injuries and received treatment at the hospital and prompt care for a couple of months. Passenger ***** *********** was not injured. Both of us were taken to a local hospital and released. Initially we hired an attorney, but the case was dropped. I negotiated with Davies Group from *************** office and was working with ****** *******. A release was signed and notarized and sent to the office April 22, 2025. I am unable to reach her by phone or email and would like to receive payment from the Davies Group. My claim# *******

  Business Response

  Date: 05/14/2025

  Dear Ms. ******************* you for taking the time to share your feedback.  We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.

  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us, and wed like the opportunity to speak with you directly to better understand what happened and how we can address your concerns. 

  At your convenience, please contact Quad Hall, Liability Claims Supervisor, who can personally assist you and work toward a resolution that meets your expectations.  Mr. ***** contact information is below:

  Quad Hall, Liability Claims Supervisor
  Davies Claims North America
  PO Box 110259
  ***********************
  Phone number: ***********************
  Email address: ********************************************************************************
  
  We look forward to speaking with you soon.
  
  Best regards,
  Davies Claims North America

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items were in a self-storage unit at All Storage Viridian from 12/07/24-2/12/25, and were insured through the Choice Protection Plan. I paid for the choice protection plan, $15.00, on 1/07 and 2/07. The plan states under 1. The Protection Plan Offer, in paragraph 3 Examples of when owner would be liable include, but are not limited to: IF Owner is negligent by not repairing the roof, AND you suffer a loss due to water damage, THEN Owner will be liable for your lossI filed an insurance claim for water damage due to a leak in the self-storage unit to an item that resulted in rust damage. The claim was processed and denied by American Claims Management. The denial reason was listed as 4. Losses Not Covered under the Protection Plan: k. Any loss or damage to Tenant's stored goods for which the Owner is not liable under the law. The denial reason is not related to the cause (storage leaked water) and damage (water damage, rust) to my item (chair) and goes against section 1 of Addendum To Self-Storage Rental Agreement Choice Protection Plan. I need to be refunded the money I paid for the protection plan since they are not honoring the protection plan for damage that is listed as offered and covered by the choice protection plan

  Business Response

  Date: 05/01/2025

  
  
  
  05/01/2025
  
  ***** Goodman                             
  *****************************************************************************************************
  
  
  
  Claimant                                                              :               ***** *******
  Claim No                                                              :               SAM003522
  BBB Consumer Complaint Number                :               23205056
  Date of Loss                                                         :               01/12/2025
  Storage Location                                                 :               ***************************************************************************************************************
  Program                                                                 :               *****************************
  Choice Protection Plan Limit                           :               $3k
  
  Dear Ms. *************************************** Claims *************** is the third-party administrator for *****************************  Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.
  
  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us, and wed like the opportunity to speak with you directly to better understand what happened and how we can address your concerns.  Claims Manager, ******** ********, will reach out to you so we can personally assist you and work toward a resolution that meets your expectations. 
  
  Please find Ms. ********* contact information below:
  
  ******** ********
  Property Claim Manager
  PO Box 9033
  ******************
  Phone number:  ************
  Email address:  *******************************************************************
  
  We look forward to speaking with you soon.
  
  Best regards,
  
  ***** ******
  Vice President of Operations
  ******************************************************************
  Phone: **************
  Fax: **************
  
  
  

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23205056
  
  I am rejecting this response because: *** denied my claim again saying there was no evidence of condensation in the unit, though in the evidence photos I sent there was clear condensation on the damaged item in the unit. The Choice Protection Plan also does not explicitly state condensation is not covered. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/12/2025

  Dear Ms. ******************** you for your continued patience as we reviewed your complaint regarding the denial of your claim. We understand the importance of this matter to you, and we sincerely value you as a customer.

  After carefully reviewing your case, we regret to inform you that we must reaffirm the original decision.While we understand that this is not the resolution you were hoping for, we want to emphasize that you are a valued insured, and we hope to continue serving you in the future.

  We genuinely appreciate your trust in us and are committed to maintaining a positive relationship moving forward.
  

  Best regards,

  Davies Claims North America

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23205056
  
  I am rejecting this response because:

  Denying the businesses response. I paid ***** on 1/7/25 and 2/7/25 for the choice protection plan. **** ****** redenied the claim 5/10/25, stating there was no water or condensation in the storage facility. That does not address the condensation pictured in my previous storage unit.  I provided photo evidence dated 1/12/25 of the condensation on the item in the unit which there was a small pool of water with rust in it, and the rust progressed through 1/15/25. Choice Protection Plan needs to be refunded since All Storage Viridian and its claims management company, ***, are continuing to not acknowledge photographic evidence of condensation, which is a form of water, and rust progression on my item as a result, in the storage unit. Since the business is refusing to take the claim, I need to be refunded the $30.00 I spent on the choice protection plan that was sold to me as storage insurance against any damage in the unit, including water damage, since condensation is a form of water that caused my damage. I included the pictures of condensation I sent to ****, close *** of the condensation, and receipts for the choice protection plan. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the product in my SUV and it sucked the water out of my leather seat in the rear causing damage. I've been working with ****** ******* since December, getting her a notarized doc along with pictures and she stopped responding to me.

  Business Response

  Date: 04/21/2025

  Ms. *****,

  Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.
  
  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us.  As a result, Claims Manager **** ***** spoke with you this morning to better understand what happened and determine how we can address your concerns.Please find ****** contact information below:
  
  **** *****
  Claim Manager
  PO Box 291587
  *********, ** 37229-1587
  P. ***********************
  M. ************
  E. ******************************************************************************************
  ***************************************************************************************************
  
  We invite you to contact Claims Manager **** ***** for any questions related to your claim. 

  Best Regards,

  ***** ******

   

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23180844
  
  I am rejecting this response because:
  I spoke w a representative and they were going to get back to me in a few days.   It's been over a month and nothing.  I also left a voice mail and sent an email to which I received an out of office response.  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/12/2025

   

  Ms. *****,

  Thank you for bringing your concerns to our attention. We apologize for the delay in our initial response. We have since been in communication with you and are actively reviewing your concern to ensure it is addressed appropriately. We value your feedback and are committed to resolving this matter in a timely manner.

  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  

  Sincerely,

  Davies Claims North America

   

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23180844
  
  I am rejecting this response because:
  I have 10 days to accept pr reject your response and I've been waiting for several months now.   

  I need a resolution the next time you respond *** a timeline for reimbursement for damages caused.

  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  Please see attached.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23180844
  
  I am rejecting this response because:

  I never drove the vehicle whole the product was in place.   I work from home.  

  Your response is totally false

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a claims for my vehicle for tire damages on the Pennsylvania Turnpike and I was told that a person from the insurance company would contact me regarding my claim. I filed this claim on 7.3.2024, and throughout this process I received one letter in the mail from the insurance company (Davies Group.) I literally call them once a day since the beginning when I file. Its always the same thing. My representative (******** ******) my calls are routed to her voicemail box and she doesnt return my calls. I even used the email address provided by her company to contact her and nothing still. I need to get to the bottom of this and I seriously need help from the BBB.

  Business Response

  Date: 05/09/2025

  Dear **** *****,

  Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.

  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us, and wed like the opportunity to speak with you directly to better understand what happened and how we can address your concerns.  

  At your convenience, please contact ***** *****, Manager of P&C TPA, who can personally assist you and work toward a resolution that meets your expectations.  Mr. ***** contact information is below:
  

  ***** *****, Manager P&C TPA
  Davies Claims North America
  PO Box 110259
  ***********************
  Phone number: ***********************
  Email address: ********************************************************************************************
  
  We look forward to speaking with you soon.
  
  Best regards,
  Davies Claims North America

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December 2023, my car was hit by a City of *********** ******* bus. Repairs were coordinated by the Davies Group. It took more than 6 months to get my car repaired because ***************** and *************************, who were coordinating my claim, refused to fully accommodate my inflexible schedule as a healthcare provider. I showed up late to work on the day of the accident and did not get any compensation from the city for the inconvenience of this whole ordeal nor the time lost at work. Davies Group coerced me into accepting poor customer service and a Camry rental after ****************** told me I could get a car of similar size to my ***** NX300. When I called to remind them of what I was told I would have on 7/8/24, ************** refused to honor the request. She rudely replied that her supervisor was unavailable; no one from the corporation helped after I lost time calling several numbers. The repairs took about 2.5 weeks to complete; I received no updates letting me know when the car would be ready nor the rental due. ********** told me that the rental was not extended until July 24, 2024 when I was finally told I could pick up my car; that caused trouble with returning my rental deposit. ************** made no real effort to rectify the delay in return of my funds. ********** informed me that I would need to have the Davies group rectify the situation; she refused to call to verify the extension which Enterprise told me she did not do. When I received the ***** from ***************** the trim on the rear door that was repaired was not fully adherent. Gatorland ****** informed me that if it was worse they would need to contact my insurance to repair it. When I contacted the insurance adjusters today about my concerns about the trim of the car, they indicated that they had nothing to do with coordinating the repairs. That seems unlikely as the representative at Gatorland ****** indicated that the insurance would be responsible for the cost of those repairs. The job is incomplete.

  Business Response

  Date: 05/09/2025

  Dear **** *****,

  Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.

  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us, and wed like the opportunity to speak with you directly to better understand what happened and how we can address your concerns. 

  At your convenience, please contact ***** *****, Manager of P&C TPA, who can personally assist you and work toward a resolution that meets your expectations.  Mr. ***** contact information is below:
  

  ***** *****, Manager P&C TPA
  Davies Claims North America
  PO Box 110259
  ***********************
  Phone number: ***********************
  Email address: ********************************************************************************************
  
  We look forward to speaking with you soon.
  
  Best regards,
  Davies Claims North America

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March of 2023. My company (JM Plumbing Pros) was advised that they ****** services originally now called Davies) wanted to conduct an audit for the year of April 2022-April 2023. I authorized to conduct an audit and sent appropriate paperwork as requested immediately from March of 2023. Until on 8/8/2023 I was contacted by *********************************** at AFIRM asking to fill out forms for audit. I informed her that I had already completed said paperwork back in April. Did not hear any word of the audit until February 26th 2024 saying i have a premium due of $6,347.79 for the audit conducted and it is due on February 29th 2024. There was no exit interview or audit review by myself and they falsified that i agreed to the audit findings. I'm filing a complaint and will follow up with a lawsuit that this company falsified records and back dated documents along with no explanation of why they want such a high amount of money as additional premium for an expired policy.

  Customer Answer

  Date: 05/14/2025

  Davies claim # GRW0001632

  Audit adjuster - ***** *****

  Customer Answer

  Date: 05/19/2025

  Please proceed with correct location.

  Business Response

  Date: 05/21/2025

  Please see attached

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is handling a claim for damage from a pothole in the road way, I have been trying to contact them as stated in the multiple letters I have recieved. I have been trying for over a month to get ahold of someone there, I have left 5 voicemails and have yet to be contacted. I am starting to get upset. Claim number *******

  Business Response

  Date: 05/09/2025

  Dear Mr. ************************* you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.

  At Davies, we take all customer concerns seriously and are committed to making things right. Your satisfaction is very important to us, and wed like the opportunity to speak with you directly to better understand what happened and how we can address your concerns. 

  At your convenience, please contact ***** *****, Manager of P&C TPA, who can personally assist you and work toward a resolution that meets your expectations.  Mr. ***** contact information is below:
  ***** *****,Manager of P&C TPA
  Davies Claims North America
  PO Box 110259
  ***********************
  Phone number: ***********************
  Email address: ********************************************************************************************
  
  We look forward to speaking with you soon.
  
  Best regards,
  Davies Claims North America