Reviews

This profile includes reviews for Smarty Pants Preschool LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smarty Pants Preschool LLC

  832 62nd Street Cir E Bradenton, FL 34208-6219

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  Smarty Pants Preschool LLC

  904 43rd St W Bradenton, FL 34209-4321

Review Details

• Review fromElizabeth L

  Date: 12/01/2022

  1 star

  Elizabeth L

  Date: 12/01/2022

  Steer clear! We enrolled our two-year-old here 10 months ago, and we have had numerous issues with Jillian (one of the owners). Anytime we have brought up a question or a concern, her immediate response was to threaten to "release us" from our contract; basically, if you don't like the way she does something, she has no interest in discussing it and would be happy to leave your child without daycare (obviously, any place good has a waiting list). Which is exactly what happened to our family a couple of weeks ago. The facility electively closed the entire week of Thanksgiving and still charged tuition, and I questioned the fairness of that closure and payment: see the attached photos. Smarty Pants cashed our post-dated check a week early, "released us from our contract" the next day, and will not return our NUMEROUS attempts to reach them about why they won't return $275 they took from us. There is rapid turnover with the teachers, as well. Jillian acts like they run a non-profit and is constantly asking for "donations" (we spent $150 on our child's back-to-school supplies). Everything about this place is a money-grab, and there is no true relationship with families.
  

  Smarty Pants Preschool LLC

  Date: 12/19/2022

  Clients who have taken the time to create relationships would testify that this review is inaccurate for it is my number one priority to have personal relationship with all the families we care for. This client was particularly difficult to please for many reasons within the 10 months they attended our facility. Each situation was given ample attention. The situation posted was the final interaction of many that I tried wholeheartedly to reconcile, but it was clear that nothing would be suitable for this type of client. The accusation that they were not contacted after their numerous attempts to contact us, is inaccurate for they contacted me on my personal cell phone after business hours and much time was spend trying to clear up this situation. In addition, an email was sent when the facility re-opened after the holiday, attaching this client's signed contract that was provided on two separate occasions.

  All of our policies and procedures are clearly stated in our contract. If a parent does not agree with the guidelines, then it is recommended that they seek care at a facility that matches their wants/needs. Striving to make all happy is impossible, however in the fifteen+ years of doing business we have made many long-lasting relationships.