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Business Profile

Online Retailer

Suncoast Sports Group LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two slow pitch softball bats. Both were immediately placed on the banned list because the bats did not pass quality testing. March 2024 was one year since these bats were disallowed. **************** rep *********** provided guarantee that he would replace my bats or provide a refund. I still have nothing but empty promises.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received several emails from Suncoast Softball about a supposed order I placed. I did not place any order and my name isn't *************************. I have tried to contact Suncoast Softball but it doesn't appear anyone is working there or answering their listed phone number. I found an email through their FB page, which I sent an email to today. They have no email verification procedures in place, and this may be an instance of someone else using my email, but it's weird how further edits to the order happened hours apart. I have attached the emails I received to this complaint.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bat to use for slowpitch softball about a year ago. The bat was temporarily suspended by the league I play in. A few months later it was completely suspended and I've not gotten any answers. I need money for a new bat or for them to give me something I can use. This company is criminal.

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Suncoast Sports sells softball bats, and equipment. My boyfriend, and I purchased 4 Suncoast bats all under factory warranty, @ $300 per bat for the upcoming 2023 softball season. The bats have been temporarily banned by the USSSSA due to incomplete testing results. This means that we have purchased bats that cannot be used for the league that they were deemed legal for. I called SunCoast Sports on 04/14/2023, to ask about a refund. Since I cannot use the bats, and league has already started. The person I spoke to in customer service I assume to be the owner was rude, combative, and said there is no refunds/exchange program until a final ruling is made. At this point there is no timeframe as to when a ruling will be made, and I am out money for a DEFECTIVE product. I am unable to return the bats to the company Head Banger Sports who is a distributer company since it has been over 30 days, and some of the bats are out of the wrapper and used. I and others should be able to return the bats with a full refund, so that we can purchase bats that are USSSA legal. It is not our problem that Suncoast Sports is in this situation.

Suncoast Sports Group LLC is NOT a BBB Accredited Business.

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