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Business Profile

Optician

Pearle Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Pearle Vision's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pearle Vision has 2 locations, listed below.

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    • Pearle Vision

      7313 52nd Pl E Bradenton, FL 34203-8915

    • Pearle Vision

      4006 S Tamiami Trl Sarasota, FL 34231-3624

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website states:"If for any reason you aren't 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we'll make things right. We'll adjust, repair, exchange or replace with no excuses, and you don't need to provide an explanation."We bought the glasses on June 19th and attempted to return them in new condition today. We were told they could not do that and that they would have to contact corporate for permission. No permission should be necessary based on their return policy. I am requesting a refund for the glasses. I am willing to bring them to the store, but a full and not partial refund is necessary.

    Pearle Vision is NOT a BBB Accredited Business.

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