Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Bradenton termite and pest control business as I was having rats in the attic, I paid them $400. They came and mentioned that they closed all the attic openings and that there would be no way that rats would come **************** again. shortly after they left I found out there are still rats in the attic. I called them multiple times and they came and claimed that there were other openings that they didn't see the first time and that they closed it and rats would never be able to come inside again which was not true. I have encountered a very bad experience with this business and they refused to return my money back. Now I have to hire another company to do the job. This business is stealing people's money and not performing any job. I believe that they hire people without legal documents or authorization to work in the USA. I hope that an investigation is held with the above-mentioned business and that my money gets refined and that the attorney general stop such businesses from stealing the people's money.I need help, please!

  

  Business Response

  Date: 12/10/2023

  Dear ************, we are sorry you are not happy with our services. We did seal multiple areas on your residence for entry points for rodents.We also came back numerous times to check traps and go over all of your residence to find anymore entry points, we did find one more that we could not reach and told you to call a roofer to fix the final area of concern. This was not done by you, and I received a call saying you had more issues, so we came and inspected and found the one area of concern still open.We could not fix that area and you were told that. We charged you only a $400 for all of our work and time,which should of been around $900 +. We are a small company and we strive for great customer service. you had called after our son came out for your service, which you have never met him in person, only talked with him on the phone, because this your fathers residence. All of our employees were their ID TAGS out in the open, and they are licensed from the **** of AG. So, your false claims about hiring undocumented employees was very confusing to us as a company. I guess this was a false claim to try to shut us down like you said in our phone conversation. I know we gave you excellent service and I stand by our son who was the only one that serviced your residence.I am just taking back by your haste and you not being appreciative of our work and dedication we had for you.We have never encounter this with anyone and I wish you the best.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20946532
  
  I am rejecting this response because:

  This business didnt performed the work that were hired for as per the attached photos. They hanged up the phone on me several times and were so rude to me. They stole my money and refused to return it. They hire unqualified people who dont know how to do the job. I dont recommend to anyone to deal with this business. Please take a corrective action to ************* from such businesses. 
  
  Sincerely,
  
  *****************