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Business Profile

Plumber

Benjamin Franklin Plumbing

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Benjamin Franklin Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Benjamin Franklin Plumbing has 10 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 15 Customer Reviews

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    Review Details

    • Nancy W

      Date: 02/13/2023

      Bad news, does not rate even 1 star.
      I’m a senior and a widow, called this company to fix a prob with water running in the tank. Person representing company said I need a new toilet at estimate of $ 1,035. The plumber if you can call him that
      Did not diagnose or fix the problem of water running through the tank . I was charged the going rate for appt, dishonest plumber representing this company , my toilet only needs the running water through the tank fixed , which he did not even attempt to do. Dishonest ! Would not ever call them again.

    • Kristen P

      Date: 11/04/2022

      In the end of October we experienced a clogged drain line, our house has settled and we "lost" the drop to the sewage management system. Our regular plumber couldn't help, his rooter was down. So, we called next in line, One Hour Air Conditioning & Heating of Niceville. The tech showed up, rooted out the drain pipe, ran a camera to verify repair/damage, that'll be $600! That's $400 more than our previous plumber ever charged over the years. The business states" they will eat the $600 if you sign up for the whole house repair program for $12000.00." They had me between a rock and a hard spot, so we went along with the program, no real choice. The next day 2 fellows showed up and began tearing out All my water lines, (which I had just replaced 3 years earlier), they began renovating our kitchen and 50 year old PVC. By the time I knew what was happening, it was too late, pipes were cut and gone, many holes were drilled, some extras, just like that. So they "fixed" all the PVC which was not needed. A new drain line was laid, which was all that was needed. In hindsight, the tech saw 2 old people (we're in our 70s, so no longer the sharpest knife in the drawer). This tech saw us coming and was gonna make big money on these 2 old goats. Commission? Noteworthy, the tech never mentioned tearing out our water lines, we had no real idea of the scope of work nor the costs, therefore all of this could've been avoided. Neither did we get a contract first (or still), nor espoused 20 year guarantee paperwork. In the end, taking advantage of old people on a fixed income is just COLD HEARTED and BAD BUSINESS PRACTICE. Especially $12000.00 that has put us in a bind for a long time.

    • Rongjia h

      Date: 11/02/2022

      This is the worst company I've ever experienced. I have a rental property and the bathroom is leaking. They told me they could give me a free estimate. When the technician came, she said I couldn't say anything until you paid me $700 first, and later she charged me $381 for a few pieces of paper. She also drilled a hole in the ceiling of the house which looked terrible, I had to fix it then I contacted other plumber companies and they were honest and they gave me a free diagnosis and fixed the leak problem very quickly

    • James H

      Date: 09/20/2022

      This company attempted to Falsely charge $15,000 + for serviced not needed.

    • Debbi P

      Date: 09/01/2022

      Debbi P

      Date: 09/01/2022

      Service is spotty at best. While they do respond promptly, the knowledge/experience level of the "techs" varies greatly. Not even sure if some of them are plumbers! Required many follow-*** and discussions with management. Never did fix the issue.

      Benjamin Franklin Plumbing

      Date: 09/01/2022

      We are sorry you had a poor experience. Please call Jamie, our manager in Tampa, at XXX-XXX-XXXX

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