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Business Profile

Roof Leak Repair

Roof Dr LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roof Leak Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a small roof leak that showed up in my utility room. I had **** from Roof Dr. LLC repair it on July 11, 2024. On July 27, I texted **** with a picture showing that the leak had now spread and was at least 5 times larger. He then repaired the roof again on Aug. 6 and 7, 2024. I texted him on Aug. 7, 2024 asking if he finished the job and did not hear back from him. On Aug. 27, 2024 I again texted him with a new picture showing that the leak was still there. I asked him to call me but I have not heard from him as of today, Sept. 12, 2024. His quote stated that he gives a 5 year labor warrant and concerns would be addressed within 48 hours of notice at no charge. As you can see he never even responded to my latest text on Aug. 27. Meantime I had to have a second roofing company repair the leak. They showed me that the membrane was not cemented down and that the membrane should also have had flashing.Since I had to have a second company repair my roof, I would like to have at least a half refund from **** due to the aggravation and additional cost.

Roof Dr LLC is NOT a BBB Accredited Business.

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