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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So EWC sold me a membership by saying its cancellable and will be fully refunded- when I contacted them they said - they cannot and will only give stroe credit. They made me sign a contract in a hurry and took it back so i cant even refer to it. but this is unfair

    Customer Answer

    Date: 06/14/2024

    So EWC did not give me any contract. They just made me sign it and they kept it. They did not even let me read it. Just told me sign and that I can get a refund anytime. Now they say they will just give me store credit. So in any way my money is stuck with them!

    Customer Answer

    Date: 06/14/2024

    EWC - Brandon ********************** of transaction- 3rd April 2024

    Business Response

    Date: 06/20/2024

    The guest purchased a wax pass membership with us and signed a contract that I have attached to this response. When she asked to cancel her wax pass membership I did inform her that anything she paid towards the pass would be given back as in store credit. This store credit policy is clearly stated on the contract that she signed and dated when signing up for the pass. As she was clearly upset I refunded her back on to her credit card one payment of $186 as a gesture of good will but told her the remaining $353 dollars would have to be issued in store credit as it states on the contract. She also used $85 dollars in services that we deduct from the total amount she paid for the wax pass. Our contract is not very long, and we encourage every guest who signs it to read it before signing,  AFTER thoroughly explaining to them what a wax pass is, how much it costs, and what the overall terms of the wax pass consist of. We feel we went above and beyond to make sure she knew what she was signing, we accommodated a partial refund back to her credit card while also standing by our in store credit policy and contract that she signed. 

European Wax Center is NOT a BBB Accredited Business.

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