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Business Profile

Body Waxing

The Pampered Peach Wax Bar - Brandon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request to cancel my membership at the Pampered Peach Wax Bar in Brandon on March 5, 2023 due to not receiving the full services booked an appointment for. On my first visit I asked for a full sugar wax but was only able to receive a sugar wax on certain areas. That was not indicated online and I was still being charged for a full sugar wax. On my second visit, I was unable to receive the sugar wax at all due to the company not having the supplies they needed in stock. In addition, I cancelled my membership due to not being fully satisfied with the state of the treatment areas. Despite my written request for my membership to be cancelled I was charged $47 on March 13, 2023. I repeatedly contacted the company and on March 23, 2023 I finally received an email confirming that my membership was cancelled. While I was unable to receive a refund, I was given a credit to my account with the promise that my credit would not expire. I booked another appointment for today, December 19, 2023 and upon arrival was now informed that I could not receive my full credit since the location is under new management. This is UNEXCEPTABLE and ROBBERY. I am requesting a refund of the full amount that I was charged for. I will NEVER return to this location again!

The Pampered Peach Wax Bar - Brandon is NOT a BBB Accredited Business.

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