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Business Profile

Computer Hardware

New Town Spares Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for New Town Spares Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Town Spares Inc has 2 locations, listed below.

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    • New Town Spares Inc

      1034 E Brandon Blvd Ste 113 Brandon, FL 33511-5509

    • New Town Spares Inc

      1032 E Brandon Blvd PMB 1124 Brandon, FL 33511-5509

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kyle B

      Date: 01/03/2025

      Kyle B

      Date: 01/03/2025

      This business originally sold me 161MF - **** EMC 18TB 7200RPM Ise Near Line Sas-12gbps 512mb Buf for $95.89. They canceled my order without reason after I payed. I tried calling them but no one answered. After doing some research found they change the price to over $500 after they canceled my order. Buyers beware of this business!!!!

      New Town Spares Inc

      Date: 01/06/2025

      Dear BBB Representative,



      We appreciate the opportunity to address the concerns raised by the customer. As a business committed to providing excellent service, we strive to ensure transparency and fairness in all transactions.



      In this case, we would like to clarify the situation:

      Pricing Issue: The item in question, the "***** * **** *** **** ******* *** **** **** ********** ***** *******" was listed at $95.89 due to an inadvertent pricing error. Upon realizing the mistake, we promptly canceled the order and refunded the customer to prevent any financial impact on them. We understand the inconvenience this may have caused and sincerely apologize.



      Order Cancellation: While we make every effort to honor our listings, typographical errors can occasionally occur. Our terms and conditions, which are visible at the time of purchase, clearly state that orders may be canceled if a pricing error is identified.



      Customer Communication: We regret the customer was unable to reach us via phone. This was not intentional, and we are actively reviewing our communication processes to ensure better responsiveness moving forward. We encourage the customer to contact us again so we can address any lingering concerns.

      Price Adjustment: The updated price reflects the accurate market value of the product, which we communicated transparently after canceling the order. At no point was the customer charged the higher price or pressured into making another purchase.



      To resolve this matter amicably, we are willing to extend a goodwill gesture to the customer, such as a discount on a future purchase or assistance in finding an alternative product that meets their needs.

      We hope this explanation demonstrates our commitment to resolving the issue fairly and maintaining customer trust. Please let us know if additional information is required.



      Sincerely,

    New Town Spares Inc is NOT a BBB Accredited Business.

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