We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

VIT Computers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our computer was dropped off for a diagnosis and repair in September 2023..we checked in several times over phone and in person to check on the computer and see if it was done. My wife paid up front for the diagnostic testing which i believe was $69.99....after calling several times and waiting nearly 6 months we find out that the manager...*****...had lost our computer. I personally talked to ***** about a month ago and he said he would look again for the computer and get back to me...i waited 2 weeks...i finally got ahold of him on March 21st, 2024 and he said he found it...i said great, dont do anything to it and set it aside and we would be in to pick it up in a few days...jump ahead to yesterday, April 1st, *************************** to get the computer..and now seems its lost again...my wife called me and told me about the issue..i called ***** and asked what was going on...2 weeks ago he told me personally that he had found it and now its gone again...he told me he was sorry and before 7pm yesterday evening i personally would receive a phone call from him with how he was going to fix this issue...i never got a call...this computer was a 2015 macbook pro with a !TB hard drive, DVD slot built in and cost us $1999.00...it was purchased from either HSN or QVC...we checked last evening with both of those companies and their records dont go back that far so i cant prove that part...***** also told my wife that he wasnt going to refund the money my wife paid up front either!...so now we are out of an expensive computer with alot of information, pictures and such that were saved on it..

    Customer Answer

    Date: 04/24/2024

     
    Complaint: 21517351

    I am rejecting this response because:

    I talked to the owner last week and he said he was going to replace our computer that he said he lost..he has had this computer for over 6 months...during that time we contacted him on several occasions but the computer was never ready to be picked up.....anyway, today my wife drove by his business only to find it closed up, out of business!...he lied to us this entire time...we are out the ***** that he charged up front for a computer diagnostics and we are out our ******* computer as well!...is there anything we can do at this point??

     

     

    Thank You

     

     

    ***************

    Building Operations

    ****************

    9445 ********************

    *********, ******* 33578

    Phone **************

    Cell **************

    **********************

    www.******.edu

VIT Computers Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.