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Business Profile

Dermatologist

Dr. John Cottam Dermatology

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dr. John Cottam Dermatology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr. John Cottam Dermatology has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18233253

      I am rejecting this response because:

      It was not my responsibility to request prescription after seeing a doctor. I was told on the appointment date that prescription would be sent to the pharmacy. I did not call October, I called every month until I was tired calling. The visit did not fix anything. The purpose of the visit was to get a prescription to address the peeling my child was experiencing. This has still not been resolved. 

      The customer service is terrible and the business refuses to accept responsibility for their actions. 


      Sincerely,

      ********************************

      . She said I had to wait until next week Friday until they are back in office before she can issue prescription. She was very rude in saying they are human and can make mistakes. While this is true, four months later is absolute negligence and I do not believe that I should be charged for this service. I believe this payment should be reversed.

      Business Response

      Date: 12/05/2022

      This patient was seen in June and never called in regards to her prescription being sent until October. I advised the patient that we were still paper charts so the only way for us to confirm the diagnosis and send medications in we would have to wait until we were in that office again since we travel to different offices. I asked her what the issue her daughter was having to see if I could help her before then and her only response was that it should be in her chart. She continued to be hostile towards me about how a mistake made by our staff is unacceptable, and while I agreed with her I also told her we are all humans and unfortunately we make mistakes. I offered all I could so she wouldnt have to wait but she wasnt willing to offer me any information to help. A refund wouldnt be issued because the patient seen the physician in office and received a service.

    Dr. John Cottam Dermatology is NOT a BBB Accredited Business.

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