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Business Profile

Diagnostic Testing

Love Strive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the $0.99 for the test and when I went to cancel the subscription all the links were dead. Now it charges me $14.99 a month and there is no way to contact the company or block the transaction. I just want a refund and not have any more charges from them

    Business Response

    Date: 06/02/2025

    Subscription associated with this user has been canceled and refunded.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for an initial $ .99 to take a test and was told a subscription would be charged after. My plan was to cancel but all links are dead and there is no way to contact anyone regarding canceling my my subscription. I want my money refund and subscription cancelled immediately!

    Business Response

    Date: 05/08/2025

    Subscription associated with ************************************ has been canceled and refunded.

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for $.99 test result and am trying to cancel immediately after, but none of the links work and there is no way to cancel. I do not want to get charged $14.99 a week for something I dont want.

    Business Response

    Date: 05/07/2025

    Subscription associated with **************************** has been canceled and refunded.

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on the website and paid $1 to obtain test results for a one week subscription (which would increase your *****/month thereafter). Rather than incurring fees in a week, I Immediately tried to cancel subscription and they have a fake mailing address, physical address and a no reply email and the customer service button DOES NOT WORK. Ive spent 45 minutes trying to figure out how to cancel this subscription so I am not charged weekly or monthly.

    Business Response

    Date: 05/07/2025

    Subscription associated with ***************************** has been canceled and refunded.

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not disclose that a subscription was purchased. At no point did they say I would be charged $12.99/mo. Additionally, there is no way to contact the company (phone # is out of service and help links on website are inactive).

    Business Response

    Date: 05/07/2025

    Subscription associated with likes_th***************************** has been canceled and refunded.

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally billed for the $.99 January 26th 2025& have been billed multiple times since then... please cancel account&refund

    Business Response

    Date: 05/07/2025

    Subscription associated with *********************************** has been canceled and refunded.

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no way to cancel my subscription. All of their customer service links dont go anywhere and wont open. It says my email doesnt exist as an account and theres no other options.

    Business Response

    Date: 05/07/2025

    Subscription associated with plaster.jewele***@********** has been canceled and refunded.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a limited trial. Received an email saying if I didnt cancel within a week, I would be charged weekly for the service. I went to go cancel, but the cancellation page does not exist. I am not able to cancel my subscription and will be trapped paying for this service I do not want

    Business Response

    Date: 04/28/2025

    Subscription associated with ******************************************* has been canceled and refunded.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to see the results of the online test results, as it is the only way to get them. They dont have any working way to cancel your subscription, so it just keeps charging your account. I consider this stealing because they have no way for the customers to stop the service when wanted.

    Business Response

    Date: 04/28/2025

    Subscription associated with ********************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged $.50 to get my test results and went to cancel the "subscription" but it will not allow me. I got an email saying they were going to charge me $12.99 a week until I cancel. The link on the website to cancel the subscription does not work and the link to get access to the customer service does not work. EVERY OTHER LINK ON THEIR WEBSITE WORKS! ABSOLUTE SCAM! Extremely upset.

    Business Response

    Date: 04/28/2025

    Subscription associated with ************************************************ has been canceled and refunded.

Love Strive is NOT a BBB Accredited Business.

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