Complaints

This profile includes complaints for McNeil Management Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McNeil Management Services, Inc.

  PO Box 6235 Brandon, FL 33508-6004

  
• 

  McNeil Management Services, Inc.

  1463 Oakfield Dr STE 142 Brandon, FL 33511-0801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against the ********************** (***) responsible for managing [Your Community/Property Name], due to their continued negligence and failure to address a serious issue caused by their affiliated landscaping contractor.Approximately one month ago, the landscape company hired by the *** improperly operated the irrigation system, which resulted in water spraying directly onto the exterior wall of my home. This has led to visible water damage and a rapidly worsening mold problem inside the house.I initially reported this issue to the *** and was contacted once. However, since then, I have received no further updates or assistance. Despite numerous attempts to reach the *** Manager, Ms. ******** *****, via email and phone, I have been met with complete silenceno responses, no returned calls, and a voicemail box that remains unattended.This prolonged inaction has caused significant hardship to my family. The mold has created a hazardous living environment, triggering frequent allergic reactions and recurring illness among both adults and young children in the household. As a result, our health and well-being have been seriously compromised.I am extremely disappointed and outraged by the ***s lack of responsibility and basic communication. Their failure to act promptly and professionally in response to a health-threatening issue is completely unacceptable.I urge your office to investigate this matter and hold the *** accountable for their neglect. I am happy to provide documentation, photos, and a record of communication attempts upon request.Thank you for your time and attention.

  

  Business Response

  Date: 04/16/2025

  We reviewed the email string dating back to initial email from the homeowner on 2/28/25. A response from the Association manager occurred via email to the homeowner on 3/3/25 indicating the landscape/irrigation team had been contacted and would look at the home late afternoon the next day when on-site. On 3/4/25, the Association manager requested homeowner's contact number as the landscape/irrigation team would like to set up a meeting to discuss and homeowner provided mobile number that Association manager forwarded to landscape/irrigation team. Homeowner sent email on 3/9/25 indicating "had not heard from anyone".  Association manager investigated and was told they had reached out twice, so this information was communicated to homeowner on 3/10/25 and Association manager provided landscaper phone number to homeowner. Homeowner returned landscaper message on 3/10/25 and meeting established on 3/12/25 at 9:30 a.m. Homeowner sent email on 3/21/25 indicating they had received no response from landscape/irrigation team after the meeting and landscape manager said he would pass feedback to his manager.  On 3/24/25 ***************** member asked landscape/irrigation team if he/they had met with the homeowner. Response from landscape/irrigation team was that he had spoken with homeowner over phone and another manager met with them in person.  The homeowner did not like the answer, but the damage the homeowner has on the inside of the home is not from irrigation.  He also stated they have other issues on their home as there were a number of stucco patches and repairs on the sides of the home.  He does not know what else to say to them to get them to understand.  At this time, the homeowner should contact their insurance company as the Association landscape contractor has stated there is no irrigation-related interior issue.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2025 I paid $217 my semi-annual assessment fee using McNeil's payment system, Truist. I received an email confirming my payment was processed. Six weeks later on March 2, 2025 I received a letter from a debt collected demanding $1,037.16 for an unpaid assessment. I received no email or letter from McNeil or Truist saying there was an issue with my January 26 payment. I have never been late with an assessment payment in the many years I have had the house in question.

  

  Business Response

  Date: 03/07/2025

  **** ********* re: #********

  We read your complaint and as you are aware we attempted several times to explain to you what occurred while you were attempting to make your HOA assessment payment.

  1. The Semi-Annual Assessment for your Association is $205.00 in 2025 and was due on January 1, 2025 and delinquent after January 10, 2025. You attempted to pay mid-January and the ******************************************, Truist, rejected the payment noting "Chargeback - No Account" and withdrew a $12.00 fee from the **************** account. The homeowner portal provides a link to the **************** allowing homeowners to make a payment, but we are not ***********, nor is your Association.

  2. On January 22, 2025 the Association mailed a Notice of Late Assessment to you via regular mail as required by the Florida Legislature and Statutes.  As your homeowner account is registered in the management portal, you were also sent an email indicating payment had not been received.

  3. A payment was again attempted the first week in February and that payment was also rejected by *********** (the ******************* and the Association was again charged a $12.00 fee.

  4. On February 25, 2025 all ******* ***** homeowners who had not successfully paid the semi-annual assessment or contacted the Association to make any payment arrangements were forwarded to the Association's attorney for collection effort per the Association's collection policy.

  5. When you contacted our office indicating you received the attorney collection notice and felt you had paid, we recommended you contact your bank as *********** had already indicated to you that an incorrect number had been entered by you when attempting to pay.  We reviewed the billpay numbers that you had entered and they were all valid.  As best as we understand, the problem occurred while you attempted to enter your bank account number when trying to submit the payment.  When you contacted our office, we explained to you that you would need to contact your bank that you were using to make the payment from as they would need to help you understand what had occurred.  There was no problem with *********** other than you apparently felt they were not as helpful to you and did not or were not able to explain to your satisfaction what had occurred.

  6. As you are active on the homeowner portal, had you checked to ensure payment had successfully been made, you would have seen the two Chargeback events indicating your payment was attempted but not successful and the Association had in fact not received your Assessment payment.

  The responsibility for ensuring successful payments are not only made, but received, falls upon each individual homeowner. We have created the portal to assist homeowners in seeing and retrieving information at their fingertips that is occurring regarding their business with the Association. On both payment attempts, the portal clearly indicated that two Chargeback events had occurred as both payments had been rejected and a $12 fee each time was added.

  Please research with your bank regarding how this issue can be handled prior to the next semi-annual assessment due July 1, 2025. You will need to resolve this current collection event.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23020197
  
  I am rejecting this response because:  The ********************** recommends that I check with my bank to find out why they rejected my payment.  I did check with my bank; they never received a communication from Truist to withdraw money from my account.  The Truist system did not process my payment attempt AND they did not tell me that my payment was not processed.  As I said in my complaint there is a problem with the Truist system and the fact that I never received an email telling me my payment was not processed.

  I have sent an e-check to the debt collecting agency which should receive that payment today.  I expect they will pay my homeowners fee.  However, I continue to insist that I be reimbursed by McNeil who are using the Truist system which is inadequate. 
  
  Sincerely,
  
  **** *********