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Business Profile

Online Retailer

Tech Globe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n 3/12 placed order on line, but sent email half hr. Later to cancel. Item sent anyway. Upon receipt, sent email asking info to return. No response. Three more requests..all ************* requesting return sent3/12, 3/19/ 3/20 3/21. Again ignored. When I threatened BBB they requested a Copt of the mailing label..sent three times ..they deny receipt and when I attempted to email for the fourth time it returned as invalid address.I need a return address/ shipping label so I can return for refund ( as stated on their website). I am77 yo living on Social security..I CANNOT AFORD TO BE CHEATED.

    Business Response

    Date: 04/08/2025

    As outlined in the customer communication document attached to our response, weve reached an agreement with the customer to issue a partial refund of $40, also, She will keep the product and is not required to return the order, as she was unable to complete the return process detailed on our Returns and Refunds page linked below:
    *********************************************************

    Customer Answer

    Date: 04/23/2025

    They made me an offer but never followed thru. I was to receive a refund which never arrived.


  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a x8 pro smart watch and it arrived last Monday. this Monday it stopped working.I did make sure the battery was charged and tried several time to turn the watch on and it would just shut off.So today I reached out to the company tech globe and made 2 attempts to send a email to the information they provided and both times the email was returned mailer-daemon@bbtpnj33z undeliverable.I than called 3 times to get disconnected each time, so I am reaching out to BBB for help.***

    Business Response

    Date: 03/02/2024

    The customer can reach out to us via our support email, ********************************** and once he identifies the issue he has with the product, we will provide him with an immediate solution to any issue he has with the product, whether he wants a replacement watch or a full refund, which we will do once he returns the item he received using the free prepaid shipping label we send to his email address, as stated clearly on our return and refund policy linked below. 
    ***********************************************************
    We have provided dozens of customers with this solution to any issues they have with the product to ensure their satisfaction and loyalty to our brand, which we have taken great care to cultivate over the past five years in business, serving thousands of customers.

    Customer Answer

    Date: 03/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Tech Globe LLC is NOT a BBB Accredited Business.

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