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Business Profile

Floor Materials

G. Fried Flooring America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased carpeting that was installed on 8/27/24. Within 2 1/2 months there were areas with fraying and pilling of the carpet yarn. The carpet is claimed to carry a 25 year wear warranty. Contacted sales person at G Fried on 11/15/24. Had not received any response as of 12/2/24. Contacted the salesperson again. on 12/3 ***** ****, Sales Manager, called to set up an appointment to look at the carpet. on 12/5 ***** came to the house, took pictures and said he would submit a claim with the manufacturer. Contacted KL on 1/10 after not hearing anything. his response was that he hadn't heard anything. When I pushed him his response was "I only sell the carpet" Called again on 1/22 lmtc and got NO REPONSE. Called KL again on 1/24. he said he still hadn't heard anything, and claimed he would push it to the "higher **** and that I should hear something by the next day. As of 1/30 I still have not heard anything. they are obvoiusly not responded nor trying to resolve the issue of the inferior quality product the sold.

    Business Response

    Date: 02/25/2025

    Mr. *********************** you for taking the time to post your review.  We at G. Fried understand and share your frustration with not having answers as of yet.  We are diligently working on the claim with the Manufacture, but until they make a determination, there is little we can do.  Rest assured we are in constant contact with them working towards a finding.  As soon as we have more information including a determination, we will share it with you immediately.

    Sincerely

    The  G. Fried Flooring Management team.

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22877199

    I am rejecting this response because:

    It has been 4 months and G ***** has done nothing to resolve this issue other than blame the manufacturer.  They have not taking any steps to honor the warranty on this DEFECTIVE product.  AT this point I am being forced to my action of last resort 
    Sincerely,

    ***** *********

    Business Response

    Date: 03/12/2025

    This response was taken verbally by BBB:

     

    The claim was approved with the manufacturer and new carpet is being replaced for the customer on Friday March 21, 2025. I ***** **** spoke directly to our customer on the scheduling date and that we are in the process of resolving his complaint issues. 

    Customer Answer

    Date: 03/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

G. Fried Flooring America is NOT a BBB Accredited Business.

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