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Business Profile

Small Engine Repair

Tom's Mower Pressure Washer and Generator Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/23 I took my ******* 550 generator to Toms small engine repair for corporator Problems. *** charged me $23 for a rebuilt carburetor and required a deposit. Once the deposit was paid, *** called me back and said that the carburetor could not be replaced and he had to order a new carburetor which would be for 35 more dollars, I gave *** an additional $35 for the new carburetor on November 14. I believe *** called me and said that once he got up he would work on my carburetor and it would be ready by 3 oclock. Went to Toms house at 3 oclock to get the generator and his truck was in the yard. He didnt answer the door nor did he answer the phone . Long story ****************** did not return my carbureted to me. This was the third attempt of me trying to get my generator from ***. There were two other occasions that *** called me and said the generator would be ready and on each occasion he never answered the door or his phone once I went to the property long story ***************** was upset that I came to his house and knocked on the door several times to which he didnt answer and told me now I would have to pay $100 and he was going to charge me eight dollars per day for Storage since the carburetor was ready . Well when I went to Toms house I saw Im sorry its not a cooperated. Its a generator when I went to Toms house. I took a picture of the generator and the yard behind the lock fence, and the generator copper was not put on, so I have a problem with ***, returning my merchandise to me and overcharging me now because hes upset. All I want is my generator return. Dont care whether its fixed or not I want my generator back I would like your assistance and notifying other people who have problems with *** and situations like mine.

Tom's Mower Pressure Washer and Generator Repair is NOT a BBB Accredited Business.

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