Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** doing business as ********, sold me 20 Zebra Cell Phones with a 30- day satisfaction guarantee. I tried to return these phones multiple times and they kept asking me to wait for a software revision to fix the problems. The phones do not work. They have refused to give my money back. Refused any responsibility, and now do not respond to my inquiries.

  Business Response

  Date: 02/11/2025

  We provided a customer with brand new in the box zebra device. The customer is unhappy that even though the device works perfectly for all functions. There is a third party app that does not work on this device. This app is not native to or written by the device manufacturer. The customer was offered a return with a restocking fee that was rejected. The time for this offer has expired. The manufacturer will not refund a device that is working 100% as advertised. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22927013
  
  I am rejecting this response because: The Device(s) were sold to work and promised to work, for the sole purpose integrating with Amazon Flex. We are an Amazon DSP contractor. Seller is an approved ****** third party vendor, specifically for DSPs. Seller sold the devices at the Amazon DSP sponsored event in *********, September 10, 2024. Seller said he had many positive Amazon DSP testimonials. Seller said these phones were by far the best phones for Amazon DSP drivers. Seller confirmed the devices are integrated and operable with Amazon Flex, and they clearly are not. To say they work for "all" functions, as the seller stated, is inaccurate. Seller offered to return devices with a 25% stocking fee. I reluctantly agreed and asked for package labels or address of where to send devices. Seller would not respond to that request for over a month(November - December). Seller is slow to respond to customer service when the customer is not buying more phones. Slow when they don't see more revenue in the deal. Slow to do the right thing when they erred and sold an incompatible, inoperable phone/scanner. They had a deal on ***** phones, so the pushed the sell quite hard without researching the new phone compatibility with Amazon Flex. To this day (Feb 11, 2205) they still do not have a solution with Amazon Flex and I was promised these would be in working order by Mid October 2024. I did not receive them until November 20th, which is when I found out the do not work. On November 22nd, I requested a refund and to return all ********************************** original packaging. *** and or the manufacturer should refund my full amount and give me an address to which these now "paper weights" can be returned.

  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased phones and service thru this **** vendor. They promised we would have the phones unlocked immediately after the payments were made. 3 months later they remain locked - they are doing it intentionally so that we can not transfer our phone service away from them.

  Business Response

  Date: 01/04/2023

  This unlock was requested via the At&t process. As the customer stated we are an At&t partner but do not have the ability to unlock devices directly ourselves. We have been in communication with At&t and requested feed back multiple times. This request was submitted in the second half of December and there are many employees out on vacation. As soon as these are unlocked we will relay that to *******************. However as he was informed and multiple emails show his request is with At&t and not Wbc. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18671163
  
  I am rejecting this response because: The business refuses to request the unblock in a timely manner - they are not honoring their commitment to unblock these.  The only time they respond is when I call them repeatedly.  Months have gone by they did nothing to honor their commitment.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/06/2023

  Here is the direct response from ATT Below

   

   

  FYI- I supported your efforts here.
  ********
  
  From: ******************************
  Sent: Friday, January 6, 2023 10:34 AM
  To: ******************************
  Subject: FW: '-Case ID ********-' Device Unlock ***** ************* 35 (KMM143567173V68025L0KM)
  
  *****,
  Here is the order number from the request to unlock the remaining devices.  As ***** had pointed out it does take time because the lines were under an installment plan, so they have to be BILLED IN FULL which means it takes a bill cycle, and once that happens then they can be unlocked;the entire process can take up to 6 weeks.  It is underway, and the case number is included in the subject for your reference.  If you wish to move these to our $15 BSE Unlimited plan let me know, as that is an option once they are unlocked.
  Appreciate your business,
  ********
  
  From: Business_operations <***********************************************>
  Sent: Monday, December 19, 2022 8:41 AM
  To: ************************** L <**************>
  Subject: '-Case ID ********-' Device Unlock ***** ************* 35 (KMM143567173V68025L0KM)
  
   Hello Nikolos,
  
  Your request for bulk device unlocks has been received and will be processed in the order in which it was received.  The bulk process does require a manual review of each device to confirm eligibility for unlock.  If the device does not meet the eligibility requirements and the Agreement does not have an unlock expectation offer the device will not be unlocked.  Please note that waived ETFs do not apply to unlocks.  The device must be purchased outright or out of contract to be able to be unlocked.
  
  
  Once completed we will provide the spreadsheet back to you and indicate which devices are unlocked and which ones did not meet the eligibility requirements.  Devices that do not meet eligibly requirements will require ICB approval.  Please reach out to ******************* from ICB if you have any questions. 
  
  

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18671163
  
  I am rejecting this response because:  Amazon had to have someone put in the order because the business never did what they promised and follow up with the orders.
  
  Sincerely,
  
  ***************************