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Business Profile

Transmission

Cottman Transmission

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first time going there was on October from last year. My car had the check engine on so when I went to check it (at a tire shop) they run a diagnostic and told me that the transmission solenoid needed repair. They recommended going to Cottman Transmission by ******* Boulevard which I did. After the told me that they were going to fix the solenoid, they called me and said I needed a new transmission (that up to this day, I'm almost sure they didn't do change the whole thing.2 months after the "fix", my transmission failed again and started to leak transmission fluid. I took the car back since the receipt indicated that I had 12 month warranty. They "fixed" the issues at no cost or as "courtesy" as they put it on the receipt, but then mentioned that they found coolant fluid all over my engine and that they need it to investigate.A day passed and the next day they called and told me they needed to change a Thermostat/Gasket W/Housing and flush the fluid. That with the labor had a total of $957.07!!!Since I literally don't know next to nothing about cars, and since that is my only car, actually, that's the family car, because that's the one we use for commute and basicslly everything, and I needed the car to be running, I agreed to the repair. After I hung up, ai couldn't shake the feeling of being robbed so I contact my stepfather who is a mechanic and sent me a picture of a Thermostat/Gasket W/Housing for my car on Amazon for $36.99!! They charged me $387.85 for the same part! And I don't even know if they actually changed it. The charged me $472.50 for 4 hours of labor and $129.95 for a coolant flush! This whole time I've been talking to a guy name '***' but on the receipt it says that ************ is the service advisor which is not true.I told *** how much I needed the car to be running and still robbed me greatly, and to be honest, I don't even know if I got my transmission fixed on the first place. They are doing malpractices and robbing customers.

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