We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vehicle Transport

Auto Transport On Demand, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I entered into a Contract with Auto Transport on Demand, ************************, to Ship my sons car from ********,********** to ************, **. for a contracted fee of *******, and a ****** deposit was paid to Auto Transport on demand and ****** was to be paid to the driver upon delivery of the car. I was assured that it would be a seamless process and I was assured 100% Satisfaction.The driver did not show on the original pick up date and then was told he was not able to get his truck repaired and it was going to be 2 more days. When the driver arrived and picked up the car I received a new contract for the new driver from Auto Transport on Demand stating I now owed the new driver 1****** instead of ****** which i was not aware of, and an increase that i never approved. It was too late to stop the process as the car had already been picked up. At that point I did speak with ************************ of Auto Transport on Demand and was originally told it was a mix up with their people who set up the drivers and he would try and take care of it. Just prior to car arriving I was told i should just pay the driver the 1****** and he would work to get my money reimburse. I have since been told his company does not want to repay me and that he would pay me ****** out of his pocket, splitting the cost. To this date, over 3 months later no attempt has been made to repay me.My car also had over ******* worth of damage/scratches/strap damage and appears I have no ability to reclaim.

    Business Response

    Date: 10/04/2023

    I would like to start of by apologizing for the delayed response to this complaint and the level of service provided to you by our former employe off the company. 
    As the new manager I would like to make up for the this in any way I can.
    I can offer you a free booking fee for the next vehicle transport services you may require in the future. 

    Again my sincere apologies! 

    Kind Regards, 
    ****************;
    ************
    **********************************************************

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/23 I paid $207 deposit of $1000 fee for my car to be picked up Dec 30, 2022 in Athens, ** and shipped to *************, ***. My car was not picked up on the date promised. I found another way to get my car down since I still did not have my car on January 5, 2023, one week after I arrived in *******. After speaking to an employee ****, I no longer trusted this company because there were too many excuses given as to why my car hadn't been picked up and they were not committing to another date. I was told by ******* the office manager that I would be getting a refund but **** said it wasn't guaranteed since I changed my mind because I found a cheaper transfer. Their company did not deliver on their services or commit to a different date. They are no longer responding to my texts or answering my calls.

    Business Response

    Date: 10/04/2023

    I would like to start off by offer my sincere apologies for the service that was never provided to you and also for the late response to this message. 
    Both **** & **** who you mentioned are no longer with us and I would like to see if I can make up for the transport that was never fulfilled. 
    At this time I can offer you a Free Booking Fee Credit to transport a vehicle of your choosing on any route within *******. 

    Kind Regards, 

    ****************;
    ************
    **********************************************************

Auto Transport On Demand, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.