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Business Profile

Campgrounds

Ellie Ray's RV Resort and Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation with this campground in February for an event scheduled at the campground for Sept 26th to October 2nd. The campground does not offer a credit or a refund if a cancelation is requested for the event. My party made the difficult decision to not attend the event given the track of Hurricane Ian. We did not want to put ourselves in a dangerous situation. Even with a declared state of emergency, the campground would not offer a refund or even a credit. In doing so, their policy forces out of state residents to enter the state of Florida while it is preparing for a hurricane. If you do not make an appearance, the individual has to forfeit their investment. This policy needs to be changed, and customer protections should be afforded during times of declared emergencies and expected national disasters. A customer should not be penalized financially for choosing safety over a vacation.

    Business Response

    Date: 10/15/2022

    This was a park event and we do not give credit on park events and they knew this as it was stated on our park rules and on the conformation . We were not in a state of emergency here in ********* county, and the event went on as planned we didn't even get rain!

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I were planning on attending a group kayaking event at Ellie Rays but Hurricane Ian showed up. We called the RV park to either request a refund or a credit to be used at a later time. Later for us literally meant 2-3 days difference in our reservations. Not only was the person we talked to on the phone rude and unprofessional, but no refund and no credit could be offered in the face of an impending hurricane and the whole state of Florida in a state of emergency. Safety prevented us from going during the hurricane but I appalled that we could not get a least a credit for moving our reservation back a few days to avoid a hurricane!!

    Business Response

    Date: 10/03/2022

    This was a park event and we do not give credit on park events and she knew this as it was stated on our park rules and on her conformation . We were not in a state of emergency here in Gilchrist county, and the event went on as planned we didn't even get rain!

    ******* *******
    Thank you for your reservation.  Your confirmation details are listed below.  
    Arrival Date: Sep 29 2022  Departure Date: Oct 3 2022
    **** **** ****** *** ***
    Hope you enjoy your stay with us.
    NOTICE: There are no refunds. The Campground does not offer refunds at anytime, for any reason. We do, however,
    offer a credit for a later date, (no credits will be given on Park Events or Holidays)

Ellie Ray's RV Resort and Lounge is NOT a BBB Accredited Business.

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