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Business Profile

Cabinets

Top Gunn Consultants, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 23, 2024 I entered into a contract with Top Gunn Consultants to do some work in my bathroom for my handicapped friend. I also am handicapped. They required ******* payment which I gave them a personal check to cover. To this date the contracted work has never been done and after multiple attempts at getting a refund I was told by text message "good luck getting your deposit back."

    Business Response

    Date: 06/11/2025

    Good afternoon,

    We would like to apologize for the delayed response. I spoke with ***** this afternoon, and she provided two email addresses that are not valid for our company. **************************** & ******************************* I rectified this issue and provided valid email addresses to update our business profile. *************************** & ******************************************)

    I have attached our response the complaint. All emails and photos are available if requested. Please let me know if you require any additional information. Thank you and have a wonderful day.

    *** ***********

    Top **** Kitchen & Bath

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company in May 2023 for a new kitchen with a price of $25,000.00. half paid in advance ***** when installing the kitchen and ***** when everything is finished backsplash and countertop.The tile is installed very badly, they found the excuse that it is made of ***** therefore spacers cannot be used. When I ordered it my sales lady recommended this Tiles without giving details about it.Today I called the company that salles this tiles and they told me that they can use specers ramen at the choice of the person who installs it I asked to redo the places that are not in order I was told that they were redone and all is ok.Myself I saw that the final apparence is the same.To my question if he thinks it's ok, there is his answer:" I dont think its done properly I know it is".When I said that I don't think the same he answered me like this:"Ok here is where Im at with this whole situation. There is nothing I can tell you or say to you that will make you happy. If you dont want to pay the last payment that is fine. I will file a lien on your house on Tuesday. "To this I answered:"Here is not about tha payment is about I want to have all perfect and want to be satisfied ." he didn't answer.I never said that I don't want to pay, but I want to be satisfied with a kitchen that was already very expensive It is not only about the tiles but also about the countertop that in few places is cracked. To this his answer: "I will have ******************** come back out and look at them. With granite you do get imperfections but you shouldnt worry about it because in the unlikely event they are defective, you have warranties that cover everything. I personally dont think it is a warranty issue but Ill have them check. "Please contact me urgently today, he wants to put a lien on the house, even though I didn't tell him that I don't want to pay My phone #********** email : ******************

Top Gunn Consultants, LLC is NOT a BBB Accredited Business.

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