Reviews

Review Details

• Review fromTara S

  Date: 03/14/2025

  1 star

  Tara S

  Date: 03/14/2025

  Is it your policy to discriminate against someone with a severe brain injury and disability because of it? Having your service manager express that someone's disability makes them uncomfortable and that because of that she is afraid to work with them seems shady and discriminatory. As his caregiver, I called to verify, ask questions, and explain the situation. However, I was treated with the same disrespect because she didn't like my voice? From my professional experience, I can confidently say, I've dealt with the worst of the worst and Ive never treated anyone the way your "service" manager did.

  Talin RV Inc.

  Date: 03/17/2025

  As the owner of Talin RV, I take all customer concerns seriously, which is why I reviewed the recorded call after reading this review. While I acknowledge there is always areas we can do better in, I want to clarify that at no point were disabilities or military service mentioned by anyone at our company on this call.  The claim that we rejected service based on a disability is simply not true.
  ******* did her best to explain the challenges of working on a custom homemade RV conversion and tried to offer alternative solutions. We always strive for clear and courteous communication, and we will use this as an opportunity to improve.
  If you would like to discuss your concerns further, we are open to having that conversation. To any veterans reading this, we sincerely appreciate your service.

• Review fromAlphonse C

  Date: 02/07/2025

  1 star

  Alphonse C

  Date: 02/07/2025

  Charge me $420 to fix my generator initial consultation for Diagnostic we're supposed to be 175 they replaced my carburetor which was nothing wrong with the old one and they give me technical mumbo jumbo on what the problem is meanwhile I'm out that $420 not what advertised

  Talin RV Inc.

  Date: 02/10/2025

  Copied and pasted the response to the customer review on google: 
  
  Mr. C,
  
  Your review is very unexpected. We would like to clarify a few things: You have a generator that is 20+ years old which does not help diagnostics by providing error codes. So when a diagnostic is completed, we are providing information as to what repairs/part replacements we know require replacement, but that does not mean that they are not underlying issues that wont need to be addressed. We found the oil level to be above capacity, which you confirmed that you overfilled. Oil was found inside your carburetor which would need to be replaced. You were provided with a report upon completion of this diagnostic that the breather line from the engine had oil passing through causing an improper air to fuel mixing ratio. You opted to have the carburetor replaced, which we did. After the carburetor was installed, we found a more internal issue at the ignition coil. When bringing this to your attention, you were very upset that it wasnt found initially (which we explained how these things do happen). To show good faith as you were having a bad day, we removed the labor from your repair order and charged you ONLY for the carburetor. That part was charged to you with the part, the cost of shipping to us, and tax for a total of $136.32. Upon departure, you said you wanted to schedule to come back for the additional repairs. Your review is not a fair review and will not be received well within the community as we are known for our attention to detail, honesty with our customers, and knowledge. Veteran or not, all customers are important to us and we will continue to provide exceptional work. We encourage you to research skilled technicians to complete the rest of your repairs required on your generator to ensure longevity of your generator and RV as a whole as we are looking out for your best interest. We also encourage you to seek guidance on how to perform general maintenance on the generator to prevent overfilling the oil and completing this process again in the future. On behalf of all of us here at Talin RV Service, we wish you safe travels.

  Alphonse C

  Date: 02/11/2025

  I don't care what they told you they got me for $420 and they diagnosed it wrong they want to pass the **** on the customer very shady practices.