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Business Profile

Blinds

Blinds By Jason Reittinger Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 11/25/22
    Amount Paid $4,579.60
    To install Plantation Shutters on 3 windows and 1 patio door.
    Nature of dispute is the Patio door was measured wrong and installed wrong.
    Owner came to the house one time and an installer on several occasions to correct the problem but was unwilling to admit the door was measured wrong.
    I have a similar door that was installed several years ago by a different company so the salesperson could look at exactly what I wanted installed before I signed the invoice. When the owner came to the house I showed him the door and how I wanted it installed. He sent an installer to correct the problem several times to install a new trellis but the door (when closed and how I wanted it installed) has an approximate 2 inch gap, SHORT I have sent text on two occasions to owner and allowed enough time for a response. NO RESPONSE.

    Business Response

    Date: 12/22/2022

    ***** ***** ********** ************************
    ***** ********* ******** *** **** **** **
    *** **** ******* ***********************
    ******** *** ****** ******** ****** *********

     

    Hello, we have been to her house twice to explain this job was measured and installed correctly and she wants us to do the impossible after we have explained to her she seems to  understand and once we leave shes texting us on a sunday about 6 times..this job is complete and correct

    Sent from my iPad

Blinds By Jason Reittinger Inc is NOT a BBB Accredited Business.

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