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Business Profile

Gutters

The Gutter Guy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/18/2022, I paid ***** ****** from The Gutter Guy at **** ***** ** ******** ** $500 deposit to do gutter work for me. I went on vacation April 29, 2022 until May 5, 2022. On May 9, 2022, my daughter texted him to find out why the work had not been done. He replied he was waiting for me to return from vacation. Ok, that sounded logical. On May 25, 2022, she texted him again. He said he was catching up on some other work but would be there soon. On May 31, 2022, he texted saying he was planning on being her today but his son has covid so he probably does to. On June 3, 2022, he texted that he was still in quarantine. On June 20, 2022, she texted him to see when he was coming to do the job. He never texted back. On June 24, 2022, she texted him again telling him that if he couldnt do the job, we would find someone else. On June 25, 2022, he texted back that he would be over soon but he had just broken 3 ribs so he has to heal. Yesterday, July 12, 2022, my daughter found out he has scammed several elderly people in Palm Coast. She told him has needs to return the money or we are going to the authorities. Since he has two small children, she gave him the opportunity to repay the money monthly at $100 per month. The first payment is due this Friday 7/11/22. If he misses a payment, the deal is off. Based on what we have heard about him, he is NOT going to pay. Even the courts have had judgements agains him but not sure if he has ever paid the money back.

The Gutter Guy is NOT a BBB Accredited Business.

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