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Business Profile

Towing Company

John's Towing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/06/2024 my car was ordered to be towed illegally out of a family friends yard by police following an event that had no dealings with my vehicle. Upon finally locating my vehicle I am being told I must pay $1100.00 to get my vehicle back with an additional $45.00 per day it’s being held. The crime that was committed had nothing to do with my car and the arrested person name is not attached to my car. There was no phone call made to me or the homeowner from which the car was parked in yard to confirm who the car belong to. There was improper protocol used by the arresting officer and I’d like for my car to be released immediately. Below I will attach a screenshot from the homeowner stating his address with an invite as well as the car being accommodated as far as parking in the yard.

    Business Response

    Date: 10/29/2024

    I am following up regarding complaint ID ******** from *** ********** ****. After our initial response, I conducted further research to ensure accuracy and compliance. I spoke to ** **** and asked her for documentation about the service that was rendered on behalf of the ******* ******** **********. 

     

     

    Since I did not hear back from *** ****, I independently contacted the ******* ****** ********* ****** and submitted a public records request to review all the documentation related to this tow. I confirmed that the Sheriff’s Office ordered this tow due to a legal arrest and concerns involving the vehicle’s driver.

     

    Upon reviewing our records, I verified that all charges were fully compliant with both ******* statute and our contract with ******* ******. Additionally, although authorized, we did not apply the optional lien release fee of $250. All charges reflect the standard rates set by the ******* ****** ********* ****** and are aligned with our rotation rate agreement.

     

    I spoke with the arresting deputy sheriff last night, and he confirmed that the vehicle was towed by their agency and that they had full jurisdiction to order the Tow as it was used in a crime. 

    This matter was handled in full compliance with applicable laws and regulations, and I believe our efforts to charge less than the maximum allowable amount demonstrate good faith.

     

    Please include this response in our BBB file. I am committed to maintaining transparency and professionalism in our services.

     

    Sincerely,

    **** ******

    Owner/Complaint Handler

    John’s Towing Service

    **** * ***** **

    ******** ** *****

John's Towing Service is NOT a BBB Accredited Business.

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