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Business Profile

Window Tinting

Flagler Tint LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The oner told me I would get a refund from the electric company when I purchased the window tint to lower my electric bill. I should of followed up before moving forward but I did not and took him at his word. When I found out that I would not get the refund i contact him. He said to make it right he would reimburse me $250.00. As of this date I have not received this reimbursement. I have since moved and perhaps he has the incorrect address. I did reach out and did not get a response.

    Business Response

    Date: 11/13/2024

    The federal rebate link that was discussed at that time is still fully in effect. 

     

    I can only point you to the link as mentioned, the rebate must be done by the homeowner. 

     

    Link below. 

    ************************************************************************************************************************************************************************

    Same rebate link that has been available for 2 years now. 

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 01/06/2023

    I have SCOURED my records for a ****** ******* ******* ** ******* *** * ************** and scoured my records for any accounts done ON or around Halloween.  (10/31/2022.)

    Nothing..  Firstly, nothing was done automotive for the month of October AT ALL, since our company has gone to exclusively commercial/residential.  Attached is our calendar view for that period as well as a search of this name and phone number.

    All appointments made by my company are sent via email and confirmed.  As are financials and such.  Do they have record of the purchase?  What name, what phone number and WHAT MONTH was it done?

    Customer Answer

    Date: 01/10/2023


    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     ********** ********



    I am rejecting this response because:



    Regards,


    Ms. Carol E Bauer







  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** tinted my windows 8 months ago starting to bubble and he told me he will take care of it and fix now He's been avoiding my phone calls and texts for two weeks now He has a second address ** ******* ** **** ***** ** ****** Thank you for your time

    Business Response

    Date: 11/30/2022

     

    From: ******* **** <*********************Sent: Wednesday, November 30, 2022 12:10 PM
    To: **** ******* <*********************>
    Subject: Re: Better Business Bureau Complaint

     

    Client brought in a vehicle to have window tint put on.  Had existing tint on the vehicle and chose to have a layer of OUR film put over his existing film..  Therefore, we imply ZERO warranty here.

     

    Now..  The film on the window, his OLD film, is beginning to delaminate.  This is NOT an issue with our product.

     

    I have, as a courtesy done what I can to assist, but this was a COURTESY, not an obligation.

     

    In a nutshell, old film failing.  My film is not.

    Customer Answer

    Date: 11/30/2022


    Took it to a professional shop left them to make the decision to take the old tint to off or leave on they suggest to leave on never said it would void my warranty or I would have took it off


     Complaint: 18482638



    I am rejecting this response because:



    Regards,


    **** *********







    Business Response

    Date: 12/01/2022

    Client brought in a vehicle to have window film put on.  Had existing tint on the vehicle and chose to have a layer of OUR film put over his existing film..  Therefore, we imply ZERO warranty here.


    Now..  The film on the window, his OLD film, is beginning to delaminate.  This is NOT an issue with our product.


    I have, as a courtesy done what I can to assist, but this was a COURTESY, not an obligation.


    In a nutshell, old film failing.  My film is not.

     

     

Flagler Tint LLC is NOT a BBB Accredited Business.

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