Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this company to build a tiki hut in Okeechobee, ** in March 2023 (Quote was dated 3/24/23) and provided a $2,900.00 deposit April 10 2023 via ***** I had reached out via text multiple times with no response and then received a text from **** on 10/13/23 stating the tiki bar would be delivered by the end of the coming week or next Friday. It is now 11/2/23 and I still do not have the completed project, nor have I received any follow up from text messages.

  Business Response

  Date: 12/15/2023

  Good morning

  We have completed and delivered **************** project. He is very happy and has paid in full with a tip. We appreciate **************** and will be taking care of him for years to come. 

  This email address is out of date and no longer used by E9 Master Carpentry. Our current email is ***************************** and we will update this email within your system for future communication. 
  

  Thanks for everything and we wish the BBB team a happy holiday season!

  Customer Answer

  Date: 07/08/2024

  Per our conversation yesterday, I am writing and documenting that the issue previously reported to the BBB has been rectified and handled with professionalism and is complete by E9 Master Carpentry & General Contracting, owned by ***********************.
  
  I had previously completed paperwork/documents to close this case, which I thought had been done and submitted after I received completion notice.
  
  Please let me know if there is any further actions needed.
  Thank you.
  
  -***********************
  **************
  Sent from my iPhone

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted e9 Master Carpentry and Construction to do a tiki bar for us on May 12. The job was quoted for 4-6 weeks. Our first check had an issue because we were doing another project and they deposited at the same time. Payment was rectified on May 20. On May 28 I was told that the bar top was being constructed. On June 5 I was told they had to move stuff out of their warehouse so there was a delay but he'd reach out soon with a delivery date. On June 17 I was told that he was working nights finishing a commercial project and had to clear the warehouse and redo the panels, but planned to continue work on tiki bars on 6/20. On 6/18 I was given an estimated completion date of "before July 4th." On July 1st I asked for an update. No response. On July 5 I texted again. No response. On July 6 I texted and called and finally got a text that he was "in an appointment" and couldn't talk. He then told me "e have been delayed a bit but we will be coming to install the tiki bar setup asap. I asked for a concrete install date. No response. On July 7 I asked again. No response. On July 10 I asked again and expressed my frustration on lack of communication. He shared that his baby was having medical issues and that he would have an install date for us the next day (July 11). No text on July 11. I texted on July 12. No response. I texted again on July 14. No response. I texted again on July 17. No response. Texted again on July 18. No response. Texted again on July 19 and told him that I would be reporting him. No response. Today is July 20. We paid a deposit of $6,725.