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Business Profile

Port Authority

Canaveral Port Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Port Authority.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Refund Policy of Canaveral Port Authority Dear Better Business Bureau,I am writing to file a complaint against the Canaveral Port Authority regarding their parking refund policy, which I believe is unfair and unacceptable.On November 16th, 2024, I mistakenly paid $145.52 for parking at the wrong Carnival Cruise port (Transaction Number: 9850). After realizing my error, I had to pay for parking again at the correct location. When I contacted Canaveral Port Authority to request a partial refund, I was informed that their policy does not allow refunds for same-day transactions, regardless of the circumstances.This policy seems highly unreasonable, especially as it does not take into account genuine mistakes that can happen. I believe that customers should be treated fairly and that there should be some flexibility in the refund process for situations like mine.I would appreciate your assistance in addressing this issue and advocating for a more reasonable policy that accommodates customers in genuine situations.Thank you for your attention to this matter. I look forward to your response.Sincerely,***** ***** Phone: ************ Email: ******************** Address: *****************************************************

    Business Response

    Date: 12/12/2024

    Canaveral Port Authority,

    Re: Consumer Complaint #********

    We have refunded on 12-12-24 to Mr. ***** the monies from Parking at the wrong terminal and it will be back on his credit card today in the amount of $145.52. I have spoken to Mr. ***** and he is satisfied with this outcome.

    If you have any further questions, please call ************.

    Thank you,

    **** *.

     

     

    Customer Answer

    Date: 12/22/2024

    Thank You so much for the help I know without your help they would have not taken care of this. sorry for the late response

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express concern about an incident at *********** on May 28, 2024, around 11:30-11:45 AM, as we arrived to board a cruise.As we were driving, we approached a crosswalk connecting the garage and terminal. A guard raised her hand, prompting me to stop. After she lowered her arm, and seeing no pedestrians within 20 ft, I began to proceed. At this moment, she yelled, I SAID STOP YOU F****** IDIOT! This outburst attracted much attention and was highly unprofessional. She continued to berate us regarding the crosswalk.Our windows were down, allowing me to clarify that I had stopped and that no pedestrians were present when I began to move. Additionally, she had not verbally instructed us to stop prior to her outburst.1.Professionalism: The use of derogatory language and aggressive behavior is unacceptable, especially in a chaotic environment.2.Communication: If my actions were incorrect, a simple, calm reiteration to stop would have sufficed. Escalating the situation in such a manner was unnecessary.3.Signaling/Instructions: Clearer instructions/signals, such as signs, wands, or verbal cues, would help ensure that drivers understand the desired actions.4.Staff Conduct: She identified herself as *******. I strongly recommend reevaluating her role in public interactions.5.Training: While the hot weather may have contributed to her irritation, it is important to maintain a professional demeanor. Reviewing any available recordings of the incident could provide valuable insights for training purposes.Upon our return, as we were waiting to exit the garage (nearly 2 weeks later June 8, 2024, around 8:30 AM), we witnessed the same person fail to stop a moving bus to allow the line of cars we were waiting in exit the garage. She was clearly frustrated and threw her arms up in disgust causing further confusion for other drivers. At this point, we realized this was a safety issue that needs to be addressed with the intent of preventing future incidents.

    Business Response

    Date: 06/12/2024

    We appreciate the opportunity to address this matter and will also directly contact the customer through the contact information provided.

    Behavior such as that described is totally unacceptable to Port Canaveral, regardless of whether the individual is a Port Canaveral employee or one of the many outside contractors engaged by the cruise line for operation of the cruise terminal.  The situation is being investigated for further action.

     

    Customer Answer

    Date: 06/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Canaveral Port Authority is NOT a BBB Accredited Business.

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