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Business Profile

Air Conditioning Contractors

A/C Joe Heating & Cooling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for A/C Joe Heating & Cooling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A/C Joe Heating & Cooling, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installed new a/c system barely worked 2 weeks has Not worked since.Sends unlicensed workers who dont know what they are doing. Doesnt return calls or emails.Have now demanded full refund $9000 and removal of equipment, still no word from ***. Its 103 Degrees in my house now for 11 days. This is a nightmare.

      Business Response

      Date: 09/23/2024

      I did reply to this complaint at this time I believe we have Made our customer *** Happy 
    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a new ac installed they put the wrong size unit in my house and mismatched units condenser 3.5 ton and air handler 4 ton I only needed a 3 ton Not cooling properly and causing issues with humidity in my home They will not make this right Several phone calls made and no results or reponses

      Business Response

      Date: 09/09/2024

      To Whom it May Concern,

       

      This job was sold to the husband ****** ***** They had an existing 3 Ton System and wanted to upgrade to a 3,5 Ton Rheem System. Which is what was sold to him, also told him that his Duct work was in really bad shape and needed to be replaced.  At this time did not Opp to have duct work replaced, the unit is operating at Factory specifications Duct work still needs replacement. This is the Humidity Issue at this time

      Customer Answer

      Date: 09/11/2024

       
      Complaint: 22241927

      I am rejecting this response because:my husband inquired about a bigger unit but as the air conditioning specialist they should have installed the proper size for the square footage of my home ***** the office manager did tell me and my husband that they made a mistake and should not have installed that unit and they would make good on their error she mentioned that ****** whom I believe is the owner should not have sold us a bigger unit which obviously costs more money and once again the units are mismatched 4 ton air handler and 3.5 condenser 

      when you call a company for a problem they should inform you of what size is needed and they failed to do the job properly 

      they admitted to their error but will not make good on this 

      I will pursue further

      this is not a ductwork problem this is an installation of the wrong unit problem 

       

      I will now have a sick house from from the humidity issue because of their mistakes 



      Sincerely,

      **** *****

      Business Response

      Date: 09/12/2024

      The Unit Is Not Mismatched The ** is 3.5 Ton AH do not come in Half sizes this is a 4 Ton  which is the way they all are.
    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ac has been out since Saturday been to my house two times called office at 15 times or more will not come back our call me back New unit installed July 13 2022
    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired A/C *** heating and cooling . It gave me a estimate of $5599 for a apartment of 725 sqft. Was agree either the price , so on 11 of November I got a guy for installation .everything was fine . When he told me that he finish the job , I was surprised because he told me he cannot put a door because it was not his job but they will send someone soon I was suspicious because he asked me to paid full $5599. I asked him if a can give him lest because the job was not finish, he call his boss and they said remove $400 . Said ok but after I got a nightmare, also I didnt mention that went he left he took my original metal door , I discover after he was gone. After the first 10 days I called and asked went I will have somebody to install the door . He told me he didnt go nobody to do that but he will try to find someone to finish the job. Also was not only the door because the guy who install the air conditioning want to see something and he cut the drywall like a square of 12 by 12 inches . So on top of the door he need someone to fix the opening , was calling all the time with no answer . After almost Three weeks he told me he got someone coming between 9 am to 1 pm was waiting . At 2 pm I called again and the boss told me he will calling back , no answer , I called again and the response want the guy he try to rich was no responding . After few days same thing told a guy will come , I lost my day again but nobody . Another day was after 5pm nobody .Finally the boss told me he didnt work with someone for install the door and told me I have the $400 witch was not pay and I can find someone myself . I told him about the opening his guy did but refuse to finish that I asked to give me my original door because that was my property and he didnt have the right to take it . I could try to sell it because I discover to buy a new metal door is more expensive then $ 400 plus now I have to buy a bigger one to convert the drywall opening . He didnt want to give me my door he stole . I want a to have $ 500 for the new door plus installation

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