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Business Profile

Candy

Noela Chocolate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Noela has a great scheme to get more orders/money. I went onto the Noela to order one box of chocolates. I entered my information completely and submitted my order and the screen that came up stated my cart was empty. It did not say my order was placed. It did not give me a confirmation number or send me an email confirmation. I did not think the order went through. I entered the information again. Again, the screen stated my cart was empty and no confirmation number or email confirmation. I sent an email through the website and asked if my order had been placed. I explained I only wanted one box of chocolates. I later placed another order since I did not receive any kind of confirmation. I know, stupid. Since then, I did receive three boxes of chocolates, have been charged three times and still do not have a confirmation email of any kind. This is a great way to get more money out of customers. There is no packing slip of any kind in the boxes. The chocolates are wonderful but the order process and non response to emails is horrible. There is no documentation to upload because they have sent nothing.

Noela Chocolate is NOT a BBB Accredited Business.

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