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Business Profile

Cat Breeders

Westland Ragdolls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cat Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* husband were planning on buying a ragdoll kitten. I found westlandragdolls.com saw the prices were not that bad & I fell in love with the kitten called Raph (which he cost $700). So I message some questions on *********** sent me a text with some answers. We then set a time for Raph to be delivered to the nearest airport (which cost additional $210, making the total $910) I was shocked on how much the delivery cost but since this was my first time buying a purebred I thought maybe thats normal for a live animal. I even submitted my address. phone number and email to purchase Raph. He gave me a contract that he signed but I did not. He would respond to all of my messages with a reply or emoji, or & he even gave me a video of Raph when we asked for it. When Sunday came rolling around the delivery team emailed me and called saying its company policy that there is a 1k refundable amount in order for a pet traveling insurance. I felt fishy about it and asked my husband he said it seemed fine to him, so we sent over the 1k ( new total $1,910 ). Then we asked why would the delivery be so long when ******* is like a hour flight, they said there company takes only connecting flights. And they would give us a hours notice of what terminal delta's plane would be landing at. We get a call @6:15pm saying that there in ********************************, ********* need $1200 for a city permit in order to cross state lines with a live animal & the 1k may or may not cover it. We were suppose to pick up Raph @6:30pm. We told the guy we live a couple of hours away from ********** international, we can just meet there instead to pick up Raph. He said we would have to meet him tomorrow. They said they would call us @9am the next day to set up a time and place to meet, which they did not, and we never heard from them again. We paid through Cashapp, they took the money and wont return our phone calls, texts, or emails.

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