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Business Profile

Computer Repair

Creative Computer Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Need to get my computer returned. It been a month since we left computer at this location for services / repair which hasn't been completed. No return called seems to be never open. Computer has a value to replace at ******* to ******* to replace.

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    Please be advice that we have closed our claim with this business and received our product back. So we wish to have you close this complaint On the company.

    Sincerely,

    *********** ******

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my laptop off with this service for minor clean up. Since then, it had never been open when it says. Calls never returned. I have went there and waited doe them to open and several others also waiting trying to find this guy. All have computers there and cannot get them back. This guy bought an established reputable business and is now stealing people's computers because they trust the original owner.

Creative Computer Solutions is NOT a BBB Accredited Business.

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