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Business Profile

Fence Materials

All Fence Contractors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired all fence to install a metal fence in bronze color at my home. After no more than 8 months the color faded from bronze to pale white. They claimed it was due to poor metal from the supplier and they would fix the problem. Its six months later and they do not even return my calls ****** was a ***** dollar fence and it should last years not months.

    Business Response

    Date: 02/18/2025

    2/18/2025

    *****************************;
    ********** Fl 33990

    Dear ***** ****
    ********************;
    *******************

    Subject: Clarification on Material Replacement Request and Warranty Policy
    Dear Chris 
    We hope this message finds you well.
    Following your recent request and phone calls regarding the replacement of faded fence panels, we carefully reviewed the situation to explore any possible solutions within our scope of services. We understand your concerns and would like to provide a detailed explanation regarding our policies and the next steps.

    1- Your fence was installed 12/23/2022 not 8 month
    Warranty and Service Scope
    At All Fence Contractors ***** we take pride in delivering high-quality fence installations. However, its important to clarify that our company exclusively handles fence installation services we do not manufacture or fabricate fencing materials. The materials used for your project were sourced from reputable local suppliers, and our installation warranty covers only the workmanship provided by our team.
    As outlined in our contract, we provide a three-month material warranty through the supplier, after which any material-related issues would need to be addressed directly with the manufacturer or supplier. This policy ensures that clients receive the most reliable and appropriate support for product-specific concerns, as manufacturers are best equipped to assess material durability and defects.
    Material Supplier Information
    For your project, the materials used in the second installation were supplied by:
    Western Fence *********************** ***************************************************
    Phone: ************
    Email: ******************************************************
    Western Fence Supply is a certified local supplier approved by the county to operate, and they may be able to assist you with potential material replacements or warranty claims.
    Our Commitment to Support
    While we cannot guarantee the materials themselves, we remain committed to supporting you. If Western Fence Supply provides replacement panels, we are willing to cover the labor costs for reinstalling the new materials to ensure your fence is restored to its intended condition.
    We understand that situations like these can be frustrating, and we want to assist as much as possible within the limits of our service responsibilities. We kindly encourage you to reach out to Western Fence Supply to discuss potential replacement options, and we will stand ready to coordinate the necessary labor once materials are available.
    If you have any questions or need further assistance navigating this process, please do not hesitate to contact us.
    Best regards,
    All Fence Contractors Inc.

    *********************************************


    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22957253

    I am rejecting this response because: While the fence was installed at the end of 2022, I have been talking to them for at least a year complaining they kept promising and promising. They were gonna do something and putting me off so now its two years past insulation two years and two months.

    Sincerely,

    *********** ****

    Business Response

    Date: 02/19/2025

    Dear Mr. *********** understand your frustration and assure you that we have been actively working to find a viable solution for you. As previously stated, our offer remains: we are willing to replace the fence at no labor cost.
    However, we do not manufacture the panels, so the responsibility for providing the material lies with the manufacturer. We have already provided you with the necessary information to contact them directly and obtain a definitive response.
    We remain available to coordinate the installation as soon as the panels are available. We appreciate your patience and hope to resolve this matter in the best possible way.
    Best regards,

All Fence Contractors, Inc. is BBB Accredited.

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