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Business Profile

Flooring Contractors

Premier Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 50% down to order new flooring 2/6/2023. Contract signed Feb 6, 2023 after having to ask for a quote after measurements. We were told flooring would be in within a couple weeks. We were having new lower cabinets put in so the flooring installer asked that cabinets go in first so we said ok. I had called several times to the *********** location to let them know the cabinet delivery date and install was going happen earlier than orignially thought if they could come earlier. No response from them. February 22nd after calling the *********** location again they sent me an email saying follow-up to see if we are still ready for install 1st week of March. (The email sender name was different from the salutation) Not sure which store email came from. I emailed back yes let us know the day as I have an upcoming petscan and chemo treatment. No response. Today we have driven to the *********** location to find the door locked. Today was not the only day the door was locked and voice messages left unattended. *********** location office was forwarded to ********** and vice versa. I also called and left message on mobile for the guy that measured our floors. I have text twice. No response. My message has been to please either call, return our money or deliver our flooring and we will install. I called Charlotte County business license office to see if they are still in business. I was told they are delinquent on their payment to the County of **********

    Business Response

    Date: 03/23/2023

    This response was taken verbally by BBB:

    At this time, the job has been completed and the customer has paid. We apologize for the miscommunication.

Premier Flooring is NOT a BBB Accredited Business.

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