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Business Profile

Hardware Sales

Family Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase through the online website on April 30, 2023. Received email confirmation for the transaction. I tried calling several times to speak with customer service but the person I talk to every time will not help with any information about the order and keeps telling me my order inquiry will be passed on to customer service and they will get back with me. I have yet to receive an email about whether or not it's been shipped and so far no tracking number and no one has ever called me back about the order. The annoying part is not being able to get any kind of tracking and not getting a response back about the order.

    Business Response

    Date: 05/09/2023

    Customer Placed Order on the 30th for $15.78 for one box of nails, we contacted via email letting them know out of stock and would ship out on May 18th , requested if they would like to keep order open or cancel. Sent follow up email as well. Customer did call in a couple of times and we had missed their call. Spoke with customer today May 9th, and have agreed to keep order open for now. In the future to avoid this, we need to not rely solely on email communication in the event emails go unreceived. 

    Customer Answer

    Date: 05/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Family Hardware is NOT a BBB Accredited Business.

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